Dell EMC NetWorker Review

Stable with a long life span and okay scalability

What is our primary use case?

We primarily use the solution for backup systems at the company. Ther is also a secondary use case whereby if our customers have this software, we can supplement it.

What is most valuable?

The solution has a longer lifespan. The customer doesn't have to change their solution and upgrade every four years. It's much better for the customer to have a stable piece of software that has a lifespan of maybe ten years or more.

What needs improvement?

The scaling can be difficult when updates are involved.

Sometimes the systems come in faster than a producer of the software can react to the new features.

The solution should have better access to Linux or virtual systems of files based on Linux. It doesn't matter if it is a hard installation or only a virtual installation. Sometimes the client doesn't need a backup of the whole system and only needs a handful of files. 

The initial setup is complex.

Technical support should be more accessible.

For how long have I used the solution?

While the company may have been using the solution for ten or more years, I'm new to the organization. I don't have as much experience with it.

What do I think about the stability of the solution?

The solution offers excellent long-term stability. The product doesn't have a short lifespan, meaning clients can use it and rely on it for ten to 15 years or so. It helps with continuity.

What do I think about the scalability of the solution?

While it might be scalable, every day we see some new operating systems and some new updates, and so on. Occasionally, there is a problem with these new one updates, due to the fact that something is changed in some settings in the new system. Therefore, when you use the old settings for such a backup, sometimes it doesn't work normally. You need to go back and recalibrate.

How are customer service and technical support?

Technical support is okay. They often have patches and other solutions that can help resolve issues. However, sometimes they are not accessible. It's a big problem.

How was the initial setup?

The initial implementation is not straightforward. It's a bit complex. I wouldn't say the process is easy. You have to create a map of the main points and storage. There are three levels of the agents. While it's easy to use for the customer, setting it up is a bit tricky.

What about the implementation team?

It may be helpful to get the help of an integrator during the implementation process.

What's my experience with pricing, setup cost, and licensing?

While it's my understanding that the solution is a bit expensive, I'm not in sales and therefore can't really comment on actual costs. I can't compare it to other options on the market.

What other advice do I have?

We are an authorized service provider of Dell.

The company is working on a hybrid cloud solution currently.

In general, I would rate the solution nine out of ten. If it offered better access to Linux or virtual systems of files based on Linux, it would be perfect.

I'd advise potential new users to take a look at the product if they are looking for a long-term solution. It is not software for one year. It is likely something that can be used for five or more years. That is why it is better to really research and compare to see if it really is needed as it's a bit hard to install it. And, once implemented, it's likely going to be hard to change.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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