Digium Switchvox Review

The Switchboard Redesign, Wall board in Switchboard, and Browser based video conferencing are extremely valuable.


What is most valuable?

Switchboard Redesign & Widget 

Wall board in Switchboard

Browser based video conferencing 

Mobile App

REST Interface 

How has it helped my organization?

Call Center Management is easier now 

Switchvox responsiveness has improve greatly 

Our staff are very happy with the new Switchvox

What needs improvement?

UI & UX of the Mobile App

For how long have I used the solution?

Experience with Switchvox is 6 years 

What was my experience with deployment of the solution?

Deployment was easy, we encountered no issues 

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No none at the moment 

How is customer service and technical support?

Great 

How was the initial setup?

Straightforward 

What about the implementation team?

In-house 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller from 2017
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