What is our primary use case?
We have two of the 9395s and eight of the 9315s. They support our data center and the call center. We have them in place to ride through any power blips or outages. They're part of the critical systems for the business. The UPSs have to be in place and keep our data center running and call center running without any kind of interruption.
How has it helped my organization?
They have saved our organization from downtime. At one point we lost both utility feeds and the UPSs rode us through until the generators kicked on. We then ran on generator for 30 minutes and, after 30 minutes, the power came back. The UPS was only active for seven seconds. It had to maintain power in the data center until the generators came on. But if we didn't have the UPSs in place, we would have lost power to the data center and that would have shut our business down. We can't do business without our data center. Although it can get back up and working fairly quickly, it would still impact customers for days.
I don't know how much money having the UPSs saved, but I would say it was a substantial amount.
What is most valuable?
The most valuable feature is that they don't go down. We haven't had any other UPSs in this location, but we've had Chloride UPSs at other places and they didn't do so well.
The touchscreen functionality, being able to go to the UPS and look at readings, etc., is pretty intuitive. It's user-friendly. It's useful to know where you're at.
In terms of the unit's footprint, it fits well, considering its functions.
We also use the UPS Service Plan. We have a contract with them for that. It's very good. We use it all the time. We have to do PMs (preventive maintenance) on the UPSs throughout the year, as well as on the batteries. We've got enough units that they'll bring an extra tech in. I, myself, don't do anything with them, other than monitor them onsite. They are pretty much a fixture, like a piece of the building. They're in, they run, they do their thing. And if we get an alarm we call a tech and he comes out and he takes care of it.
For how long have I used the solution?
We've been using Eaton for 11 years now.
What do I think about the stability of the solution?
We haven't had any issues with stability.
What do I think about the scalability of the solution?
The scalability is good. With the 9395s you can buy extra pieces that connect up to the UPS which will expand the capacity of the UPS. Then you have to buy extra batteries. But you can scale it from 250 all the way up to 1.1 megawatts.
How are customer service and technical support?
When we call a ticket in, we usually get somebody out here within an hour or two. In general, their tech support is really good.
We have had to contact them for issues. One time, a feedback breaker in a system-bypass module, or something like that, was tripped. We brought them in to see what caused it. They figured it out and we haven't had an issue like that again since.
Which solution did I use previously and why did I switch?
We were using an older style, the 9315s from Eaton. But we've always been using Eaton UPSs for backup power.
How was the initial setup?
We have to bring an Eaton tech out to do the initial setup. It's a specialized piece of equipment with proprietary information, programming, and all of that. You've got to make sure that all the parameters are right, so it's not something you can just do yourself.
Once it gets powered up and everything's wired up, it takes about an hour. There are no preparations that we need to do on our end before they implement.
Once they're up and running we need one person to maintain all the UPSs.
What was our ROI?
I don't know how to put a number to ROI, because I don't know, if we went down, how that would impact the business from a cost perspective.
What's my experience with pricing, setup cost, and licensing?
The Service Plan we have is on a three-year contract.
Which other solutions did I evaluate?
We looked at Liebert, but we liked the Eaton better. They were comparable when it comes to cost. The difference was efficiencies.
What other advice do I have?
If you absolutely do not want to lose power to your computers, your data center, or any piece of your business - if your business has to be running 100 percent of the time - you have to have a UPS in place and a generator. For us, it's just a part of the process of keeping the data center up. It's a piece of equipment that does a specific job so that we don't see any kind of power hiccups or outages.
We don't have any issues with the Eaton UPSs, they do really well. We seem to be pleased with everything, the way they're functioning now.