Fortinet FortiGate Review

Intuitive, easy to install, with good reporting and support


What is our primary use case?

We are resellers. We provide products and services to our customers.

It's not just one product. We have been using and installing different kinds of solutions for more than ten years.

What is most valuable?

I do remember that, of course, the interface was good. It's intuitive, and when we installed it together with access points, we could manage them from one place or from the cloud or from FortiGate itself. 

It's quite comfortable to handle the FortiGate firewall. The fact that we received reports by email, also good. All in all, it's quite a good product, of course, a very good product.

What needs improvement?

If it would integrate everything in one place then it would be an improvement.

I wanted to buy some switches and integrate them into the system, but we couldn't find anyone here in Israel to provide them or to provide support. Also, we could not get a replacement if something needed to be replaced. 

We wanted to use one vendor to do everything from one managed central management point. It may be something they offer now, but I am not sure.  

It would be helpful if we can have one easy place to manage, or from the cloud to all the devices that are at the client's location. This is the backbone, the switches, the access points, FortiGate, everything. 

Sometimes you do need to know some CLI commands, so it's a bit harder for technicians or new people that don't know it. 

So, if you could do everything without that, it would be much easier when you do V-LANs.

For how long have I used the solution?

We have been using this solution for a few years.

We are working with several versions because we install them for our customers.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

It fits for small and medium-sized companies. Regarding the very big ones, I don't know, I'm not in the enterprise market. But for our clients that are offices or companies that are sized between 20 users and 300 users, it's okay. It's good for them.

How are customer service and technical support?

When I contacted technical support a few times, they were good.

Which solution did I use previously and why did I switch?

Previously, we worked with Check Point.

They are both good products that are easy to use and have good support.

They're both good. I use them both, it depends on the customer, and what their requirements are. It also depends on which would give you the best value for the money at the time. I don't know how to say which one is better as a firewall. 

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

It's an expensive solution. The price should be lower.

What other advice do I have?

In the beginning, I would be the one who would install them, but later it will be our technicians.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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