Fortinet FortiGate Review

Easy to configure and the technical support is good, but the newer versions have issues with stability

What is our primary use case?

We use this firewall as part of our security solution.

What is most valuable?

The most valuable feature is the ease of configuration.

What needs improvement?

There are a lot of known issues in some newer versions of the FortiGate operating system, so there is room for improvement with that. One of the problems I was having was with user mapping, and it is an issue for which I have escalated tickets with Fortinet support.

Having the newer features work in the older, more stable versions of the product would be great. Some of the new features might really help a lot, but there are problems with stability.

For how long have I used the solution?

I have been working with FortiGate for approximately two years.

What do I think about the stability of the solution?

There are a lot of new features built into newer releases, but there are not very stable. 

How are customer service and technical support?

The Fortinet technical support is awesome. They're handling my problem quickly and doing it well.

What's my experience with pricing, setup cost, and licensing?

The price is okay.

Which other solutions did I evaluate?

I have compared solutions from other vendors including Palo Alto.

What other advice do I have?

This is a good product, however, there is always room for improvement.

I would rate this solution a seven out of ten.

**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
More Fortinet FortiGate reviews from users
...who work at a Comms Service Provider
...who compared it with Cisco ASA Firewall
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
523,431 professionals have used our research since 2012.
Add a Comment
ITCS user