What is our primary use case?
We are basically system integrators. We design and implement firewall solutions for our customers. We also provide after-sales services.
We have deployed this firewall for different types of clients. We are providing solutions starting with FG-30E, which is the lowest model in the FortiGate series, and up to 1000 series.
How has it helped my organization?
We understand a customer's requirement of current internet users. After that, we design a perfect solution through which they can not only protect their network but also have load balancing between multiple internet service providers. They can also have secure connectivity from a remote office by using a single box device.
What is most valuable?
The web filtering facility and application control are the most valuable features from the point of view of our clients. The VPN feature is also quite popular amongst our clients. Two-factor authentication is one of the good features in Fortinet. These features are important for the current scenario of security. Security has become a necessity nowadays. With cyber-attacks becoming more common, protecting an organization's data is one of the major tasks.
It is also very stable and scalable, and it is very straightforward to configure. Their technical support is also good.
What needs improvement?
Security is a continuous process. In every product, there is a requirement for improvement. Its pricing should also be improved according to Indian market requirements.
They must also improve on the reporting part. Its reporting can be more precise. If we can get a real-time report in a specific format, it will be helpful for customers to know about the current status of their security.
For how long have I used the solution?
I have been working with this solution for the last 12 to 13 years.
What do I think about the stability of the solution?
It is very stable. We have been working with this solution for a long time, and we found it to be stable.
What do I think about the scalability of the solution?
It is a scalable solution, and you can also upgrade. They come up with a new feature every time. Whenever you're updating your firewall firmware, it is ready to mitigate threats available in the fiber scenario.
Our clients are small, medium, and large businesses. We have deployed it for small offices or retail stores as well as for big manufacturing units. We also have clients from Education and Healthcare. Some of the large companies have between 800 to 1,000-plus devices protected through this firewall.
How are customer service and technical support?
Their technical support is good.
Which solution did I use previously and why did I switch?
I have a little bit of experience with other firewalls such as Sophos and Check Point. There are some basic differences in the features and their functionality, but I cannot say that this one is the best, or this one is not good. I have more confidence in Fortinet FortiGate, so we are focusing only on this.
In terms of support, we had purchased a Check Point product for a customer, and we were trying to get support from the team, but it was very difficult. Sophos is okay in terms of support.
How was the initial setup?
Its initial setup is very straightforward. It is very easy if one knows the basic concepts. It has a graphical user interface, which makes it straightforward to configure. You can configure it step by step. The basic implementation of this firewall can be done in a very simple way. There could be some complexity at the Enterprise level, but at a basic level, it is very straightforward.
The deployment duration depends on the complexity level. A simple deployment can be completed in a few hours. A complex deployment can take one to two days depending upon the requirements. This is because, in addition to implementation, we also have to test the solution as per a customer's requirements to see whether it is fulfilling the given task or not.
What about the implementation team?
We are a very small company with seven to eight people. We have a total of three people working with firewalls. They're network and support engineers.
What was our ROI?
Our clients definitely get a return on investment. It is a really good product, and the stability of the product is a very important factor for our clients.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing is a little bit complicated in FortiGate. They are always on the higher side. This is one issue that we always raise with the company that they should reduce the price according to Indian market requirements. There are no costs in addition to the standard licensing fees.
What other advice do I have?
It is a good product, but I would always recommend selecting an implementer partner carefully. The implementor should be able to implement all the features so that you get the best benefits of the firewall. An implementation partner is very important. If you don't have a proper partner, you will probably end up with a mashup, and you won't be able to use all the features. Your performance might also not get optimized.
I would rate Fortinet FortiGate an eight out of ten.