Fortinet FortiGate Review

Filtering and alerts help protect our data but the cost is becoming too high


What is our primary use case?

The main use is to protect from outside attack, from any side. Because we work with sensitive data, we have to protect our work. We use it mainly for security, not only for content control.

How has it helped my organization?

We have peace of mind. We do work in a very dangerous environment, the internet, and this device gives us alerts. It gives us the opportunity to know what is going on.

What is most valuable?

The filtering that you can do with the firewall.

What needs improvement?

I would like to be able to do segmentation, for a specific user, with more priveledges. I would also like to see an easier user interface to implement that.

What do I think about the stability of the solution?

Sometimes we found that the traffic to the internet froze, I don't know exactly the reason. The only way to get it to work again was to turn it off and then run it again, a hardware reset. Overall it is a very stable platform but sometimes there is this problem.

What do I think about the scalability of the solution?

The scalability is fine. The problem is the licensing. To do more you have to pay for it. In this market, where you can find a lot of devices to do the same things, to charge for them in the license is very difficult. Also, sometimes Fortinet changes their products, they drop devices from the market very quickly.

How is customer service and technical support?

We have guys who are certified to work with Fortinet, so right now it's fine with them. We never really have serious problems, something to escalate to Fortinet. Only when there is a very difficult issue with the performance or something like that have we had to go to Fortinet, but it has been great.

Which solutions did we use previously?

One of the main reasons we're considering switching from FortiGate is because many companies have a lot of features and you don't have to pay for. If you compare side by side, you find a lot of things that new brands do as well for fewer dollars.

When selecting a vendor the most important factor is the prestige of the vendor. Also the cost, renewing licenses. Our customers are looking for more features for less cost. We have to look at what is going on in the market, who the main players are, who is doing well, and who has a good reputation.

How was the initial setup?

I was not involved in the initial setup of the devices. I only had to check it out and make sure it was working fine. But I saw the guys working with the configuration. Occasionally they had to reference the manual but had to find the answers on Google.

Which other solutions did I evaluate?

Fortinet and Sophos are the main players for this type of solution.

What other advice do I have?

I would rate FortiGate at seven out of 10 because, although they are doing well, the problem is the licensing, the cost is too high, and how they support their own devices needs improvement. They have to focus on more features with less cost for the customer. If you see the market, where it's going, there are a lot of players offering more features for less cost. FortiGate is a great product but they have to look out.

My advice would be, look at the time on the market. FortiGate is doing well, but right now they have many competitors that are doing well.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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