We have a "super contract" with HP, which combines HP hardware, HP service, and HP maintenance. It's all combined, making it easier for me to manage the system and network team.
I have bunch of parts and a local team from HP sitting five meters away from me. All the relevant people are there -- support, outreach, etc. It's very easy to have one interface that covers a very wide scope.
Room for Improvement
One way to improve would be in the monitoring and reporting. We get one report per server and it's ten pages long. But at the end, there's no aggregate showing the order of the infrastructure. So, I have no idea how large a percentage of my CPU is used overall in the infrastructure. I'd like reporting that takes into account all the servers.
There are also some tools missing. We started with the basics and moved up to more high-capacity resource management. The existing tools will help with this, but if we wanted to get more complex, we'll need some tools it just doesn't have yet.
I regularly get emails about incidents, disc replacements, etc., but so far we haven't seen any bug issues with the Blades. It's very stable.
We have a thousand servers and five thousand users, so in terms of scalability, yes, it's been scalable and we're able to expand more if necessary.
Customer Service and Technical Support
Most of the time they're responsive, we have a service contract that covers all areas. There's no ping-pong between service providers.
It's quite straightforward. This is also outsourced to HP, so we just send the requirements; we want this kind of server, it is to be installed in that place, and then it's all processed by HP.
If you have a big company, big enough to get these kinds of contracts, it saves a lot of time and a lot of money because it's all outsourced to HP. It's very practical.