Huawei Wireless Review

Easy to manage and stable, but needs better integration capabilities

What is most valuable?

The handover is seamless whenever the users connect to the access point.

The solution is easily managed compared to other wireless solutions.

What needs improvement?

Technical support needs to be improved.

The solution should offer more integration with third-party servers and devices.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. We have more than 3,000 users on the solution currently, and we do plan to increase usage.

How are customer service and technical support?

Technical support is not great. Whenever I open a case, I don't get any immediate support. You have to wait for at least 24 hours. Once you do get a hold of them, the quality of their suggestions are good. It's the wait time that needs to be fixed. It should be much more immediate for clients.

Which solution did I use previously and why did I switch?

We previously used Cisco wireless. We switched due to a decision made by our management team.

How was the initial setup?

The initial setup is a little bit complex. Sometimes the Huawei access point doesn't support POE. You also need a big team for maintenance. We have 30-40 people, for example.

What's my experience with pricing, setup cost, and licensing?

In comparison to Cisco, the pricing isn't bad.

What other advice do I have?

We're a consultant and support many companies and end-users.

We use the 5060 and 6020 access points, among others. We use the private cloud deployment model for medium-sized companies.

I'd rate the solution seven out of ten.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
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