IBM Order Management Review

The Global Inventory visibility when implemented in the right way can pave the way for identifying potential bottlenecks in the supply chain.


Valuable Features

There are lot of features which are the best but to point to a couple, the Global Inventory Visibility and Sourcing and Scheduling. The Global Inventory visibility when implemented in the right way can pave the way for identifying potential bottlenecks in the supply chain. It opens up the Retailers view on their own supply chain and most often, it leads you to align your omni channel road map

Room for Improvement

User Interfaces and Reports could be made more user friendly.

Use of Solution

We've used it for three to four years.

Deployment Issues

There were no issues during the deployment.

Stability Issues

It is a very stable solution. It has gone through the grinds with multiple customers.

Scalability Issues

It is a very scalable solution. It has gone through the grinds with multiple customers.

Customer Service and Technical Support

Customer Service:

I haven't interacted much with Customer Service directly.

Technical Support:

The technical support and timely update on the PMRs needs to be improved.

Previous Solutions

I haven't used a different solution previously, but now I am evaluating the different OMS solutions in the market.

Initial Setup

It used to be complex, but with the newer version of the software the setup is pretty straightforward.

Implementation Team

We did it through an in-house team with vendor support.

ROI

If you are going to the omni channel way and trying to improve your customer experience. I would go with Sterling, but there is no silver bullet solution for any retailer. So we need to evaluate the ROI on a case by case basis.

Pricing, Setup Cost and Licensing

It's more dynamic pricing and licensing model will help to go to mid size markets. Currently it is very heavy on the mid size retailers/manufacturers.

Other Solutions Considered

I am currently in the process of evaluating Order Dynamics, Hybris OMS, and NetSuite as well. The more I see other products, the more I see the benefits and capabilities of Sterling as a plus (except for Licensing and Pricing).

Other Advice

Please look at your immediate OMS problems (inventory issues, out of stock issues, promising failure) which you want to solve. But look at your roadmap of the capabilities you want to achieve in the one, three, five year windows. Please look into disruption from outside and within the organization and how your product can easily integrate (standard APIs) with existing and new landscapes.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are currently working on building an official relationship.
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