IBM Order Management Reviews

Anonymous User

Senior Engineer at a retailer with 10,001+ employees

Feb 27 2017

Tracking orders is easy and it is intuitive. Sometimes when the load gets too much, it's a little slow.

What is most valuable?

It has a very good user interface. It makes my life easy, because I am from the quality testing team, so it's easy for me to track any order. Since… more»

How has it helped my organization?

I feel when the organization is big enough, you have lots of data and lots of the customers' information to be put in one particular place. For… more»

What needs improvement?

Maybe the performance needs to improve. Sometimes when the load gets too much, it's a little slow. The performance issues are there.

If you previously used a different solution, which one did you use and why did you switch?

I have used other tools like Siebel Systems before. I find the IBM tool to be much better.

What other advice do I have?

OMS has always made my life easy, waiting for me to track the data and to set it up. When I carry out testing, I have to do lots of dummy data… more»

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What is IBM Order Management?

IBM Order Management orchestrates cross-channel selling and order orchestration processes across a dynamic business network of customers, suppliers, and partners. IBM Order Management provides robust cross-channel functionality that can intelligently broker orders across many disparate systems, provide a global view of all inventory across the supply chain, and help you make changes to business processes based on changing market conditions.

Also known as

Sterling Commerce Order Management, Sterling Order Management

IBM Order Management customers

Williams-Sonoma, Telus, Avalara, VolkerHighways, ISE Commerce, Frontline, UniCredit Group