IBM Rational DOORS Review

Its multi-site exchange and collaboration are somewhat challenging, but it can be tailored to serve any life-cycle process flow.

What is most valuable?

It is process agnostic, i.e. it can be tailored to serve any life-cycle process flow. It also integrates with the largest number of software and systems engineering tools in the marketplace.

How has it helped my organization?

It supports the capture, management and development of requirements, thereby reducing defects at the earliest stage of a project.

What needs improvement?

The underlying database engine is proprietary, therefore integration with other tools can only be achieved via the Rational DOORS DXL API. The newer version, Rational DOORS Next Generation, will fix that.

For how long have I used the solution?

I started using it at v5.2.

What was my experience with deployment of the solution?

Organizations that do not have a requirements engineering process in place are generally in for a big surprise when they deploy Rational DOORS, since it does not implement any particular process or methodology.

What do I think about the stability of the solution?

Partitions are one complex feature of Rational DOORS that are not particularly robust and is generally avoided, unless the project database is administered by a very proficient and experienced administrator.

What do I think about the scalability of the solution?

It is based on a single, centralized database server, making multi-site exchange and collaboration somewhat challenging.

How are customer service and technical support?

Customer Service:

Customer service suffered everytime Rational DOORS changed its organizational structure (i.e. from QSS to Telelogic to IBM). Also, the quality of service suffered when it was outsourced to India. Since then, however, IBM has improved it considerably.

Technical Support:

Richard Watson's team has provided Rational DOORS technical support from day one. If it could be explained, they would explain it. If it could be fixed, they fixed it.

Which solution did I use previously and why did I switch?

I've not used a previous solution, but today, I'm investigating the Eclipse Requirements Management Framework (RMF) for small entities/teams that cannot afford a power tool like Rational DOORS.

How was the initial setup?

Installation is straightforward. Project start-up can take some time if an organization or project does not have an institutionalized process around which they have tailored DOORS usage. Also, if tailoring requires DXL scripting, the organization or project must have the expertise available. Many projects/organizations stay away from customization for that reason. Using Rational DOORS integrations with other tools can add another layer of complexity.

What about the implementation team?

I have implemented Rational DOORS projects both as an external consultant and as an in-house expert.

What was our ROI?

The best money invested on a project is always on requirements engineering, and an ROI of 10-20:1 is not uncommon.

What's my experience with pricing, setup cost, and licensing?

For small teams, node-locked licenses are the least expensive by far. As the project team grows, i.e. 10+, one flex licence per five team members becomes more cost-effective.

Which other solutions did I evaluate?

Over time, I have tried every other ARM tool out there for various customers and kept going back to Rational DOORS.

What other advice do I have?

If you do not have a resident Rational DOORS expertise, invest some up-front money to secure the assistance of one to help with deployment, tailoring and training,

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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