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IBM Tivoli Business Service Manager Review

The most valuable feature for my team is the ability to taken event feeds from all/any source tool and put them in a single pane of glass. It's being replaced for our work by another Tivoli tool.

What is our primary use case?

My team discontinued use of TBSM and moved to its replacement DASH, in early 2017. Although we still rely on it as our fail-over/back-up Event Presentation console, we have moved to another vendor product that provide Event Analysis and Incident Isolation via automation.

How has it helped my organization?

Being able to manage the entire flow of events firing on alerts set in so many source consoles, let my team correlate seemingly disparate break points and jump out to the source tool for trending and issue isolation.

What is most valuable?

TBSM is a rock, and our house would have crumbled without it. The most valuable feature for my team is the ability to taken event feeds from all/any source tool (we leverage 20+) and put them in a single pane of glass. Since we also have an extensive Tivoli Framework implemented, we have auto-ticket info passed into our console as well.

What needs improvement?

TBSM is being replaced for our work by another Tivoli tool - DASH. This replacement will address the biggest area of improvement. We need the most commonly leveraged real-time metric trends from the source tools in the same pane of glass as the event stream is presenting, and DASH gives a way to do that with logical grouping by type & app.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Yes, Event Storms and other less traumatic triggers the JVM to hang requiring recycles.

How is customer service and technical support?

Customer Service:

You get the service you pay for or none at all. IBM makes its margins on services not software.

Technical Support:

See above

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Jan 08 2018

Next Review: Good technical support, and efficient…

3 Comments

Russell Rothstein

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Randall what are other solutions that people should include in their short list when considering this solution?

29 May 17

Randall Hinds

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Hello Russell, I missed your question until just now; Apologies for the late response.

Just in the last few years, several solutions have come to match and/or exceed what TBSM/DASH provide. Keeping in mind that Tivoli is a framework of products that would arguably have offerings to match competing solutions, there are two companies that have solutions which break away from the old "event presentation/aggregation" only space.

Moogsoft, Big Panda and even Pager Duty offer solutions that are jockeying out to the front of the pack with Event Analysis, Issue Correlation, & Automated Isolation features that be well beyond merely aggregating alert events from multiple sources into a presentation layer.

08 January 18

Russell Rothstein

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Thanks, very interesting.

08 January 18

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