What is our primary use case?
My team discontinued use of TBSM and moved to its replacement DASH, in early 2017. Although we still rely on it as our fail-over/back-up Event Presentation console, we have moved to another vendor product that provide Event Analysis and Incident Isolation via automation.
How has it helped my organization?
Being able to manage the entire flow of events firing on alerts set in so many source consoles, let my team correlate seemingly disparate break points and jump out to the source tool for trending and issue isolation.
What is most valuable?
TBSM is a rock, and our house would have crumbled without it. The most valuable feature for my team is the ability to taken event feeds from all/any source tool (we leverage 20+) and put them in a single pane of glass. Since we also have an extensive Tivoli Framework implemented, we have auto-ticket info passed into our console as well.
What needs improvement?
TBSM is being replaced for our work by another Tivoli tool - DASH. This replacement will address the biggest area of improvement. We need the most commonly leveraged real-time metric trends from the source tools in the same pane of glass as the event stream is presenting, and DASH gives a way to do that with logical grouping by type & app.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Yes, Event Storms and other less traumatic triggers the JVM to hang requiring recycles.
How is customer service and technical support?
You get the service you pay for or none at all. IBM makes its margins on services not software.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jan 08 2018