MailChimp Review

It's great for those on a strict budget, however, they have very little support.

Valuable Features

The ability to send emails without needing to know any code. Also, it's great for those on a strict budget.

Improvements to My Organization

My company wanted to send emails, but had a very small budget.

Room for Improvement

They have poor inbox visibility, and many of the emails went to the spam folder. The domains that the emails were sent from were blacklisted, thus affecting our inbox visibility.

Use of Solution

I used it for two years.

Deployment Issues

No issues encountered.

Stability Issues

Yes - sending emails and getting into the inbox.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

It is self service and they have very little support. However, they do have a lot of FAQ's you can read through.

Technical Support:

Very beginner.

Previous Solutions

No previous solution was used.

Initial Setup

It was straightforward. There are no customizations and it's batch and blast.

Implementation Team

We implemented it in-house.


Very little.

Pricing, Setup Cost and Licensing

It cost us about $250.

Other Solutions Considered

No other options were evaluated.

Other Advice

If it's for a small business sending out a monthly newsletter, it's a great solution. If you are a business looking for stability and different campaign types to run, look at a different solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Add a Comment
Sign Up with Email