What is most valuable?
Firstly, the Real-Time Protect and the dynamic application containment, are two great features out there. The endpoint features are also good. The new version is quite good as compared to the older version and interface. It's a replica of the VAC. It's good.
What needs improvement?
The solution could use better updates and fewer bugs.
For how long have I used the solution?
I've been using the solution for 11 years.
What do I think about the stability of the solution?
It's quite stable. There are no performance issues or there is no concern that we have received so far. That's good.
What do I think about the scalability of the solution?
It's easy to scale, but it depends upon your skillset as well. So if you have a good skill set, you can manage each and everything very easily.
How are customer service and technical support?
For technical support, it depends upon which region you're connecting with. Most of the time, if you're in the Middle East and if you try to get the support it's really bad support. When you are in Asian countries, you get good support because of the experience in the region. For the US and UK, they have good support centers. So there is no issue with that.
How was the initial setup?
The initial setup is straightforward, not complex.
What about the implementation team?
We implemented the solution on our own.
What other advice do I have?
For performance, they have introduced a new feature. McAfee decides what they want to scan and it reduces the performance of the system. So generally what happens is when McAfee scans a file, it stores the files in the cache. Next time, if there are any changes in the file, then only it will scan the file. Otherwise, it will not scan it. That's how they have increased in the performance inside.
I would rate this product eight out of 10.
In new units, the initial agenda, they are changing a lot of things and there are lots of bugs we normally we didn't use to see. Again, we had to rely on some updates, and the way that it appears, the mechanism, they have changed it. So lots of things involved like bugs and issues related to the different parts of the product are challenging. Otherwise, it's good.
Disclosure: I am a real user, and this review is based on my own experience and opinions.