Meraki MS Switches Review

Very good GUI controlled elements; it provides us with great quality statistics


What is our primary use case?

Our use case of the product is for our primary infrastructure on campus and supporting our wireless network culture. I'm the director of institutional technology and we are users of Meraki. 

How has it helped my organization?

The solution provides us with better statistics than we previously had. That's a great feature.

What is most valuable?

Having the Meraki GUI controlled elements meant that I could train my help desk guys without having to try and teach a command line.

What needs improvement?

I'm an old CLI guy from Cisco so I've had to give up some of the granularity that I'm used to having. With Cisco I could narrow things down but now I'm stuck to exactly what Meraki gives me. I don't have any options. Previously I used to be able to look at light levels on an object but I can't do that now. Those are a couple of little issues, but I do get it right out of the box whereas with Cisco it requires spending thousands of dollars and buying extra equipment to get the knowledge of what's going on in your network.

They've already released some new things on their flagship model. I'd like to see the price come down a little bit, but you've got to pay for what you get like the 38 series switch. With Cisco you can stack them for command and control whereas with Meraki, you can stack them with power, but each individual switch is still controlled as an individual switch. You don't see them as one switch. They're stacked with stacking cables, it's multiple switches. It's little stuff, nothing serious. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

It's a stable solution and great for software updates. You just click on it and it does it automatically for you. The next morning it's ready to rock and roll. At my school, I have 170 faculty staff, and I've got 800 students.

What do I think about the scalability of the solution?

I work in a school and we've had a huge disruption with coronavirus and having students studying remotely on campus and remotely off campus and needing more throughput than what the firewall can cope with. I'm right at the cusp of needing a bigger firewall. Meraki doesn't necessarily always have the exact feature that you'd like. 

How are customer service and technical support?

I think the support is good. Sometimes they even tell you that you've got a problem before you get to it. They've been very forthcoming with their help.

Which solution did I use previously and why did I switch?

As mentioned, I previously worked with Cisco. I was at a Cisco shop before I got here and we had one person to do networking, and two guys that worked in the help desk so I helped out on the networking side. The main difference is that with Cisco you can get exactly what you want but you can't do that with Meraki.

How was the initial setup?

The initial setup was straightforward. 

What other advice do I have?

It's well worth the time and effort to get the solution going and use it in the future.

I would rate this product a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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