- Low-bandwidth backups
- Deduplicated backup storage with StoreOnce.
Many of my clients have been able to remove tape drives from remote sites.
It has a reputation for bugginess.
I've used it for approximately 20 years, since v2.1.
It's very easy to deploy.
The deduplication stores on Windows are a bit flakey.
There were problems in v7 and earlier, but they have been addressed now.
Customer service is mostly through partner companies, so it depends on which partner you are dealing with.Technical Support:
If you can get to the right support technician, it's good, but it can take a long time to escalate issues high enough in the organisation for them to be addressed.
It's pretty straightforward. It's never more than a few days, even in large environments.
I implement Data Protector for most of my customers myself.
As it is a backup solution, ROI is very hard to measure. How much money did we not lose because we had backups in place?
HP will try to sell you on capacity-based licensing first; make sure that they also quote on "classic" licensing as this can come in much cheaper for large-but-simple environments.
Get an expert to set it up, and it will be good.