Micro Focus Data Protector Review

Many of my clients have been able to remove tape drives from remote sites, but the deduplication stores on Windows are a bit flakey.


Valuable Features

  • Low-bandwidth backups
  • Deduplicated backup storage with StoreOnce.

Improvements to My Organization

Many of my clients have been able to remove tape drives from remote sites.

Room for Improvement

It has a reputation for bugginess.

Use of Solution

I've used it for approximately 20 years, since v2.1.

Deployment Issues

It's very easy to deploy.

Stability Issues

The deduplication stores on Windows are a bit flakey.

Scalability Issues

There were problems in v7 and earlier, but they have been addressed now.

Customer Service and Technical Support

Customer Service:

Customer service is mostly through partner companies, so it depends on which partner you are dealing with.

Technical Support:

If you can get to the right support technician, it's good, but it can take a long time to escalate issues high enough in the organisation for them to be addressed.

Initial Setup

It's pretty straightforward. It's never more than a few days, even in large environments.

Implementation Team

I implement Data Protector for most of my customers myself.

ROI

As it is a backup solution, ROI is very hard to measure. How much money did we not lose because we had backups in place?

Pricing, Setup Cost and Licensing

HP will try to sell you on capacity-based licensing first; make sure that they also quote on "classic" licensing as this can come in much cheaper for large-but-simple environments.

Other Advice

Get an expert to set it up, and it will be good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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