What is most valuable?
I have a multi operating system and multi virtualization platform infrastructure which includes Windows, Linux, HP Unix, VMware, Hyper-V, HP VM, etc. Since HP Data Protector has the capability to do seamless integration with each of the OS's and hypervisors, this makes it a complete solution for my environment. This feature is really valuable for me.
How has it helped my organization?
I have been using this product for my customer’s infrastructure. It has helped to keep away backup-related concerns and has provided consistent backup for a long time without intervention and with much less administration. The reporting feature keeps you updated about the backup status.
What needs improvement?
I have SUSE XEN virtualization set up in my environment. HP Data Protector does not provide integration with it, and I would like to see it integrate with XEN in a future release. I would also like to see an improvement in its user management. I am still not able to integrate its user authentication with Active Directory even after talking to support from HP.
For how long have I used the solution?
I have been using HP Data Protector for almost three years.
What was my experience with deployment of the solution?
There have been no issues with the deployment.
What do I think about the stability of the solution?
There have been no issues with the stability.
What do I think about the scalability of the solution?
There have been no issues with the scalability.
How are customer service and technical support?
The customer support is quite responsive and often able to handle issues technically. In rare cases, the case will be escalated.
Which solution did I use previously and why did I switch?
I haven't used any other products on such a large scale.
How was the initial setup?
The initial setup was quite easy.
What about the implementation team?
I was able to deploy it myself when I was a first time user of the product. The documentation of the product is quite impressive.
What was our ROI?
I found the product really useful and it fulfills almost all of my needs which is ROI for me.
What's my experience with pricing, setup cost, and licensing?
Licensing of the product is component-wise; I found it quite expensive when it comes to online backup.
What other advice do I have?
People should consider the infrastructure size and type before selecting the product. It is quite good for managing a multi-technology infrastructure.