Micro Focus Data Protector Review

The technical support is very slow and the reporting function needs improvement


What needs improvement?

I would like to see an improvement in the reporting feature of this solution as it is really bad. It needs to include important views and dashboards so that we can configure the functions we need. They should also improve their technical support to make the response time faster.

For how long have I used the solution?

We've been using this solution for about seven years now.

What do I think about the stability of the solution?

This solution is quite stable because we have only three users. I am not sure if we will increase our usage soon.

How are customer service and technical support?

The technical support was very slow.

How was the initial setup?

The initial setup was really complex. I am not at all impressed by this solution. It was difficult to find anyone here in Denmark to help us with the setup because my experience was that everybody was moving away from this solution. So we had to do the installation ourselves.

What other advice do I have?

I really wouldn't recommend others to use this solution - especially when it comes to the technical support. I rate this a five out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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