Microsoft System Center Review

Needs multi-tenancy support and better management but is very stable


What is our primary use case?

Microsoft System Center is a suite of products with different products within it. We have experience using all of them. We primarily use the solution for client management.

What is most valuable?

The solution is easily available. That's its most valuable aspect.

What needs improvement?

The multi-tenancy support needs to be improved. We need to have the ability to manage several different environments from one central point of administration.

For how long have I used the solution?

We've been using this solution for ten years.

What do I think about the stability of the solution?

The solution is stable. We haven't had issues. It doesn't crash or freeze and there aren't bugs or glitches. It's reliable.

What do I think about the scalability of the solution?

I wouldn't describe the solution as scalable. That's not necessarily why you would use it.

We manage about 15,000 clients with this product currently.

We do not plan to increase usage in the future.

How are customer service and technical support?

We have a support agreement with Microsoft. So far, we've been satisfied with the level of support we've received. They are responsive and knowledgeable and they do help when we require their assistance.

Which solution did I use previously and why did I switch?

We did use a different solution, however, it was so long ago, I don't recall the name. It's been ten years. The switch of technology made us originally switch solutions.

How was the initial setup?

The initial setup was not complex at all. It was pretty straightforward, from what I recall.

I'm not sure how long deployment took our team as I was not directly involved in the process. I'm not sure what our implementation strategy was or how it was executed.

We have about 10-15 staff members that handle deployment and maintenance.

What about the implementation team?

We handled the deployment internally. We did not use a consultant, reseller, or integrator to assist us.

What other advice do I have?

We're using the latest version of the solution.

We have a business relationship with Microsoft. However, we are only a customer.

I'd recommend this solution to other companies. It's been quite good to us overall.

I'd rate the solution four out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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