Nolio Release Automation Review

The UI makes it easier for non-engineers to understand.

What is most valuable?

The UI makes it easier for non-engineers to understand. It's reliable and works well once you figure out its quirks.

How has it helped my organization?

We have used the product to automate software deployments and simple tasks for technical support. We have reduced our failure rate dramatically due to automation. However, that's more due to the fact that we've automated than any particular virtue of the product.

What needs improvement?

The UI is very quirky, with numerous small frustrating bugs. While it is possible to script, the REST API is nearly impossible to use and the old CLI support has many undocumented features.

For how long have I used the solution?

I've used it for three years.

What was my experience with deployment of the solution?

The deployment process is painful. We avoid it as much as possible.

What do I think about the stability of the solution?

We've had a few outages due to bugs. We were able to work around the bugs, but it was a frustrating process.

What do I think about the scalability of the solution?

Yes. The licensing model before the company was purchased was scalability-friendly. Now it is not.

How are customer service and technical support?

Customer Service:

About a 3/10. It took weeks to get a simple quote for more licenses (we joked that CA doesn't want our money) and their support portal is very difficult to use.

Technical Support:

About a 5/10. I'm not sure CA has more than one or two people who even know what the product is, much less the details of how it works.

Which solution did I use previously and why did I switch?

We had no previous solution.

How was the initial setup?

We bought the product before CA purchased it.

What about the implementation team?

We received a lot of support from the pre-CA company. They were excellent.

What was our ROI?

It's high in that we have moved a lot closer to continuous delivery. It's reliable. However, the licensing model will eventually force us to find another solution.

What's my experience with pricing, setup cost, and licensing?

I don't know the original setup cost. They charge several thousand per agent/node.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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