What is most valuable?
We use it for data deployment. Before implementing this tool, we used to do deployment manually and it used to take us close to two months at a time. Once we got this tool, it initially took close to 6 months to create a complete framework and work flow. But once everything was done, everything was set up and could be performed with the click of a button. It now takes around two hours for us to deploy any product. It used to take close to two months, including preparation.
How has it helped my organization?
We are saving a lot of manual hours with this tool. That is the most important thing. And it's very flexible. We can implement changes fast with this tool. We learned about this deployment tool from CA. It's really effective in the department in different moments for different applications, be it of Windows or AIX. We can deploy whatever we want with this tool.
What needs improvement?
The most important thing is the release automation. There are a few things which we already raised at a recent conference, such as the release XML. In order to replace that, we needed to go in the server, delete it, and then recreate the pre-plan. This is time consuming. It should be straightforward from the web application server. There are too many steps, and we already raised this issue in the forum and I don't know whether the RA people are taking care of that or not.
I think the action creation could be much easier. During the process of transition from RA guys to actual CA people, they should have given us some kind of training on that process. There wasn't enough training from CA.
What do I think about the stability of the solution?
It's stable but there are few updates we need to do because of the new changes. We need to add more actions items, because we were using one tool, and we were deploying the application, so we needed to make sure that that the configuration tool can be used with the help of RA.
What do I think about the scalability of the solution?
It is definitely scalable and it is as big as we need it to be. Because of the actions that we create, we can use them throughout all the applications with the minor changes.
How is customer service and technical support?
Technical support is good. We still have a few concerns from CA. They have worked with us for a long time, approximately 6-8 months.
How was the initial setup?
It was complex initially. The back end part was the main thing. Creating the action was done completely by CA guys. We just needed to know about the flow and the action. We wanted to learn about the action creation and development at the same time. But we took our time to learn those things.
What other advice do I have?
I would suggest to take the solution and first try to check on how it's helping out the deployment. Just check the trial version, and if it works, then go ahead and get it. It's a pretty good product and it's working for us.