I think the biggest value of the Oracle Planning & Budget Cloud Service is to accelerate a client to bring up their planning and budgeting solution online, because it is a cloud deployment option. Therefore, IT departments don't have to ramp up on strategies as they relate to infrastructure, training, and skills.
For an organization considering an EPM planning solution, they'll want a quick cloud deployment of P&BCS and run with it. They'll need an implementation partner if they don't have the skills to onboard that type of system. The quickness of the implementation is really where the value is.
Improvements to My Organization
The biggest improvement for us is that it's defined our processes. It provides us with out-of-the-box cloud for P&BCS that's a clean slate we can work on to build our business. It also allows us to not have to invest in unnecessary IT and infrastructure footprint. It provides analytics and enterprise performance management as well.
Room for Improvement
Any new issues we have are really built up over time. With what we have, P&BCS caters to most of our requirements and our on-premise software. But there are some limitations. For example, the Attributes feature doesn't do cross-tab reporting baed on KPI. I believe that future versions will have it, so you have to be mindful as you design and build around it.
We haven't had any issues with deployment.
We haven't had any issues with stability.
We haven't had any issues with scalability.
Customer Service and Technical Support
Tickets are easily resolved, especially when they come from a client of the subscriber. I'm an implementer, but the subscriber who's paying subscription fees logs the tickets. The SLAs require support to be very prompt. Also, because this is a cloud product, Oracle wants to be very successful, so they've been making efforts to have a high level of technical support.
If you have an already existing on-premise planning application, it's quick because you just move it to the cloud. Considering that all the construct capabilities available in the P&BCS deployment option meet your planning requirements, it's a pretty straightforward setup.
But when there's a new client, the first out-of-the-gate benefit is your IT infrastructure and you're not engaged on that level. You don't have to do upgrades because the cloud will do it for you. We take the spreadsheets and their planning cycle and we built it.
We segregate the deployment into three phases. The first, laying the foundation, is the biggest, which takes three months. Next, is a one-month period of enhancements to functionality and build-out. Finally, we automate everything so that we just push a button and everything works.
Sometimes we've had to get Oracle's help. Otherwise, it's very straightforward and easy.
If you're a net new client, talk to your peers who are in the same industry. Have they deployed the Hyperion solution? What kind of deployment option was there? Was it an on-premise, or was it cloud? Talk to them, and then get in touch with your vendors. Get in touch with your Oracle representative. Work with them. They will help you, because they in turn are trying to help ourselves. We all are.