Technologically, the product offers excellent performance and high reliability. Because it is an application platform on which applications and products are deployed, these are probably among the most important features. For administration purposes, it also offers a robust and easy-to-understand interface. Performance monitoring tools are also comprehensive.
Use of Solution
I have used it for four years.
It is a complex product with many "moving parts". Installation, upgrade and patching are probably the most challenging administration tasks. Individual components may need to be upgraded to support the deployed applications, and yet these components and their patch level have to be compatible with each other. One should not underestimate the human administration requirements for the product, although these are not that far out of line when compared with similar products. This can be somewhat complex technology.
Customer Service and Technical Support
Oracle Technical Support tends to be excellent in general, and that extends to this product as well.
Initial setup is straightforward, but as noted, ongoing maintenance requires a significant investment in time, effort and technical administration expertise.
As an IT consulting firm, we handled implementation in-house. A full range of in-depth skills are needed, especially in troubleshooting issues and for ongoing maintenance. One needs not only senior-level WebLogic Server experience, but also experience in the related technologies such as Java, virtual machines, Linux OS, among others.
Once again, the model for Oracle technology in general, applies to this product. For the most part, Oracle is a technology leader in the functionality of the products it delivers, such as this application server, the database server, BI and analytics and others. But they are also among the more expensive for initial licensing and for ongoing product support. The products likewise require a high level of expertise. It is clearly a high-end, enterprise-scale solution, and pricing reflects this. At the same time, absolute costs and ROI based upon successful deployment and use of technology are not exactly the same.
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