SAP Business One Review

Good licensing model, simple, and stable, but not suitable for large enterprises

What is most valuable?

It is quite simple, and it is suitable for medium and small businesses.

What needs improvement?

Our company is expanding to different countries, and business is growing. We feel that it is not good enough for the huge volume of the business. On-premises setup is not good enough for the overseas office. We have our onsite premises in Hong Kong, but we have a major sales office in the US. We are looking for a more efficient setup to fulfill our requirements and needs.

It can have portals for vendors, suppliers, and customers. I know that they have this feature in version 10, but it still has space to improve.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is stable. There are some limitations, but they are there because we are using quite an old version. We are using version 9.2, which is no longer supported by the SAP. When we have to find any issue or any bug, it is not easy to find a way to resolve it. This is not really a product issue.

How are customer service and technical support?

We get support from a local service provider. They also did the implementation of this solution. We have a good relationship with them for the enhancements on the software in the offices.

How was the initial setup?

Its initial setup is simple. It was not done by me, but I know that it is not so complicated to set up.

What about the implementation team?

We have a consultant firm that helps us with the setup.

What's my experience with pricing, setup cost, and licensing?

Its licensing model is good. There is a one-off payment for the software license, and after that, you only need to pay the annual maintenance fee. Compared to other cloud-based systems, this cost model is quite reasonable for SMEs.

What other advice do I have?

I would recommend this solution depending on the nature and the size of the business. For SMEs with a simple business model, SAP Business One is good enough to meet their needs, but for big enterprises, SAP ECC would be more suitable.

I would rate SAP Business One a seven out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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