What is our primary use case?
I am the Group IT Manager in our company and responsible for SAP implementation. We are currently evaluating what is the best solution for us given the landscape. We are running SAP 3 release plus BW, version 7.5 and we are evaluating the adaption of BW/4HANA considering attached applications like BPC. Our focus is to migrate to the SAP solution and we're evaluating the product in terms of data warehousing.
Our primary use case is for collecting data coming from SAP implementation and fully running the solution for other companies. We have about 20 users in our company who are generally IT admins. Our difficulties relate to the way users configure these kinds of solutions. The traditional approach is to extract the data from the ERP and make extra files.
What is most valuable?
The business warehouse solutions are not SAP solutions, which means that data is already connected to the IP network connectors making the configuration of the BW system quite simple. It's more simple than other solutions available on the market. I think it's the best quality of BW.
What needs improvement?
On the existing release, I'm unsure about improvements. For sure the functionality is available in the new release. I don't know what competitors' systems of data warehousing provide. I would for sure like to see a different end solution in order to read the data and attract internal users. I'd like to see the flexibility to create reports. Having the back-end data set with the right information is the best qualification for this solution.
I'm considering migrating to the BW/4HANA solution because the language in terms of settings is very similar to the one I am currently using. We are starting to configure the BW old version solution so I don't need to invest in data analysis in order to understand the difference or to connect to a different data warehouse with this system.
Additional features that could be included would be for SAP to provide different layers of solutions. One for data warehousing, another for different end solutions on the data warehouse.
For how long have I used the solution?
We've been using the solution since 2014 when we began with a data set, and have expanded it over the last five years.
What do I think about the stability of the solution?
Stability is okay but there are some bugs which is normal for an enterprise solution. Again, our issue now is that we didn't go ahead with the upgrade. We are now running a newer version.
What do I think about the scalability of the solution?
We have had some issues with scalability but it's related to the fact that we didn't upgrade the solution. If you update the solution every time SAP suggests it, you have the possibility to introduce all the new features. We didn't do that and we have some issues with the connection.
How are customer service and technical support?
Technical support is strong and helpful.
What other advice do I have?
We are a manufacturing company, also running a factory and we implemented it in the ERP. I think BW is one of the best products at the moment. There are a lot of competitors that are adding features. Specialty Suites or the FETA Gartner and Logic requirement. It's important to check all options. A company needs to take into account what business or industry they have. Most are probably considering different solutions and for banks or insurance companies, it's possible that Microsoft solutions are better.
I would rate this product an eight out of 10.
Which deployment model are you using for this solution?