Sauce Labs Review

We have been able to move to a two week sprint schedule, which had been bottle-necked by manual QA.


What is most valuable?

Vastly improved speed and reliability. Support is also excellent

How has it helped my organization?

Has freed up huge amounts of time managing integrations. We have been able to move to a two-week sprint schedule, which had been bottlenecked by manual QA.

What needs improvement?

The way the owner/user/sub-user hierarchy is set up can be confusing. It would also be nice to have more control over who can see what tests.

For how long have I used the solution?

One and a half years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

Early on we had some difficulity with parallelizing large runs, but they were resolved.

How are customer service and technical support?

Customer Service:

Excellent!

Technical Support:

Exceptional!

Which solution did I use previously and why did I switch?

No

How was the initial setup?

It was quite straightforward. All we did was integrate Sauce's sample scripts into our base test and then modify, once we got the hang of it.

What about the implementation team?

In-house.

What was our ROI?

High.

What's my experience with pricing, setup cost, and licensing?

Start with what you need and scale up.

Which other solutions did I evaluate?

Yes, Testbot and BrowserStack.

What other advice do I have?

The effort you'll save not maintaining a grid makes Sauce worth it, even without any of its other features

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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