Sauce Labs Review

Their technical support and customer service are excellent


What is most valuable?

  • Parallel run
  • Real device testing

How has it helped my organization?

Fast automation.

What needs improvement?

Playback needs improvement.

For how long have I used the solution?

For two years.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

Their customer service is excellent.

Technical Support:

Their technical support is excellent.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

The implementation was done in-house.

What's my experience with pricing, setup cost, and licensing?

It is good.

Which other solutions did I evaluate?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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