Sauce Labs Review

Their technical support and customer service are excellent


What is most valuable?

  • Parallel run
  • Real device testing

How has it helped my organization?

Fast automation.

What needs improvement?

Playback needs improvement.

For how long have I used the solution?

For two years.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How is customer service and technical support?

Customer Service:

Their customer service is excellent.

Technical Support:

Their technical support is excellent.

Which solutions did we use previously?

No.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

The implementation was done in-house.

What's my experience with pricing, setup cost, and licensing?

It is good.

Which other solutions did I evaluate?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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