ShoreTel Sky Review

Setup was very straightforward. Some network issues in the beginning but other than that, really no problems.


Valuable Features:

Shoretel Mobility, Phone Assistant, & ShoreTel Sky Portal are very easy to use.

Improvements to My Organization:

We have 15 branches that are now connected as though we are housed in the same building.

Use of Solution:

3 Years - ShoreTel Sky

Deployment Issues:

Some network issues in the beginning but other than that, really no problems.

Stability Issues:

Some intermittent connectivity issues are inherent with VOIP systems.

Scalability Issues:

No issues.

Customer Service:

Their customer service reps are very knowledgeable and responsive to any problems. 

Initial Setup:

Very straightforward

Implementation Team:

In-house

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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