Sophos XG Review

Quick to install and configure with proactive support, but updates often cause problems


What is our primary use case?

This product serves as our current firewall solution, which is a network protection gateway.

What is most valuable?

This is a very simple solution.

It integrates well with Sophos Endpoint Protection, and we use the two of them to form a holistic security perimeter control. 

What needs improvement?

Software updates always come with issues. For example, I just upgraded to the next version, 80.5, and it came with VPN issues. It started dropping my VPN users. So, I had to roll back to before the software update. I think that the main area for improvement is the quality assurance of the updates.

The management console is a little bit rigid.

Scalability can be improved.

I think that it performs a little bit slow when it comes to connectivity, and having the speed increased would be better.

For how long have I used the solution?

We have been using Sophos XG for the past four years.

What do I think about the stability of the solution?

This is a very stable platform. In the four years that we have had it, it's never gone down.

What do I think about the scalability of the solution?

It is not a very scalable product. I would rate the scalability a seven out of ten because where you order it, it comes with prefixed ports. You will only have perhaps two for the WAN, and then maybe four LAN ports, and one console. In this regard, it's not scalable. 

When you buy it, you can't change the port configuration. In order to get more ports, you may have to upgrade to a bigger firewall.

We have about 130 accounts for approximately 80 employees.

How are customer service and technical support?

Technical support for Sophos is very good and they have a big presence in South Africa. It uses something called Sophos Central, where support can fix the problem before you, as the user, actually finds it.

How was the initial setup?

It is a very simple and very quick initial setup and configuration. Because it is a next-generation firewall, it does most of the rule development in the background. You just need to set up the basics and start it up.

What was our ROI?

For what you are buying, it's good value for the money.

What's my experience with pricing, setup cost, and licensing?

Sophos is very good when it comes to pricing. A firewall has a lot of things to look for when you're buying it, including throughput and its features. When we purchased this product, Sophos was the best on the market.

Which other solutions did I evaluate?

In addition to Sophos, we looked at FortiGate, SonicWall, and Cisco. We were looking for a next-generation firewall, and Cisco was out of range because it was too expensive. We settled on Sophos because we already had the endpoint solution in our environment, and the price was very good as well.

What other advice do I have?

Sophos XG is a firewall that I recommend because it's a very simple firewall. It's not complicated, and a LAN expert can just start using it and learn very quickly. Definitely, its usability is very good, and it's a very robust firewall.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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