What is our primary use case?
The primary use case of this solution is to protect the perimeter, the edge of the network, as well as providing anti-virus protection. There are also RED devices that can be deployed and connect to Sophos and they go back to VPN connectivity. We've mainly worked with schools which is different to working with companies because they have particular guidelines to follow. I'm an engineer/revenue development manager and we partner with Sophos.
What is most valuable?
In terms of hardware, I think Sophos is definitely the easiest to work with. It's very intuitive and easy to learn how to use. The reporting feature is great and they have great customer support.
What needs improvement?
In terms of improvement, I think the UI could be faster. Sometimes the system freezes and there's a lag. It seems there were some issues with the firmware but it's not a big problem. The user interface could also be improved. It would be great if they could include a little bit more bandwidth management. If they would integrate FatPipe into their product, it would be closer to what Fortinet does.
For how long have I used the solution?
I've been using this solution for 12 years.
What do I think about the stability of the solution?
This is a very stable solution.
What do I think about the scalability of the solution?
Sophos has different size appliances, so they're scalable regardless of whether you have 10,000 workstation nodes to any device down to the 1/10, which will provide up to 100 nodes. It's very scalable. I have implemented this mainly in K through 12 educational institutions and some other types of accounting businesses as well as in a wide variety of organizations and companies. In terms of physical maintenance it's a matter of once every six months blowing out the fans. The rest is done for you with Up2Date, which carries out all the firmware upgrades, and rolls it back if there's a problem. Once in a while, an update will get stuck and you'll have to manually push the update.
How are customer service and technical support?
Dealing with Sophos technical support is a very easy process, from the regional business directors all the way up to the president. They have very good people and their customer support is amazing. That's one of the big things I love about Sophos. Their customer support and the group of people that run that company are amazing people, great people. I've never seen the support on any other platform that I've seen with Sophos.
How was the initial setup?
The initial setup was very straightforward. They give you an 800 number to call. The licensing portal has improved greatly over the years. So Sophos now has a new license platform which makes things a lot easier than previously and you can now buy individual licensing.
Which other solutions did I evaluate?
I haven't evaluated other options but I know that Fortinet does much more in terms of protection and uses AI. They do a lot more now they have another platform that sits in the cloud and provides clients with AI, whereas Sophos only recently implemented AI. Fortinet has a much better reporting function, but Sophos has stepped up and is now providing the customer with the information they need to feel secure in the product.
What other advice do I have?
My advice would be to download the VMware and get to know the interface because running one of these devices is probably not as difficult as you'd think. If you have an onsite level one user, YouTube has online training and Sophos support will help you through it. It's a very easy device for a level one engineer to manage. My advice is to download the free VMware for 30 days and then either buy the platform or install the VMware product.
I rate this solution a 10 out of 10.
Which deployment model are you using for this solution?