Sophos XG Review

Enables us to trace any user and pinpoint any vulnerability or malicious software


What is our primary use case?

We use the solution for application control and web filtering. We also use it as a VPN point, and we use it on other occasions for tracing and reporting about usage and high application rates.

How has it helped my organization?

We are able to trace any user and pinpoint any vulnerability or any malicious software. We are able to synchronize between the local and active directories so we can catch users easily through their login names and IDs.

What is most valuable?

The reporting on the solution is excellent.

What needs improvement?

There needs to be a way that we can distinguish between educational institutions on Youtube and other Youtube videos. You can do this on Fortinet. Basically, they can block all other Youtube videos besides those that are from educational institutions. With Sophos, you either allow for all Youtube videos or none at all. They need to allow for more specification on different websites.

They only have one single location for training videos. They must offer them elsewhere as well. When the site goes down, everything stops, and you can't access the videos when you need them, so they need to diversify that. It's limiting.  

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The stability of the solution is excellent.

What do I think about the scalability of the solution?

The scalability is good. We could only handle around 5,000 users but even when we reached 3,000 users, Sophos only consumed around 24% and 40% of Prime usage. 

How are customer service and technical support?

The solution's technical support is not the best. When I take a step to open a case with Sophos support I can't understand them at all; I can't understand their accent. I always appreciate if they can communicate with me through e-mail instead, which makes it much easier. 

Many cases take a long time to be resolved. Some cases they seem to ignore or don't reply to for a long time so I have to remind them that the case is still open before they will respond. 

How was the initial setup?

The initial setup was straightforward. The implementation took about a day. There were only two people needed for deployment.

What about the implementation team?

We had a consultant assist with the setup. They were very good.

What other advice do I have?

We use the on-premises deployment model.

I would rate the solution nine out of ten. It's a very good firewall. It helps a lot with protection, and every organization needs a firewall to ensure they are protected.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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