SugarCRM Review

SugarCRM provides simple navigation and rapid data access for small businesses

Valuable Features:

Sugar CRM includes all the required functionality of a CRM product like lead, account, and opportunity creation. Management and also marketing automation includes campaign management and email marketing. Customer support consists of case management and incident tracking.Interface has been improved as compared to previous versions, with integrated email, marketing, and document sharing.Affordable and commercial open source solution is good for organizations with budget constraints.

Room for Improvement:

Functionality and features are well suited for small business companies only.Reporting and forecasting needs improvement.Very limited system administration capabilities.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Jul 15 2012

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2 Comments

Developer at a transportation company with 1,001-5,000 employees

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SugarCRM has many pros, for example it is open source, it is easy to set up, it has a simple search feature and mobile access.

15 May 13

Engineer at a tech services company with 1,001-5,000 employees

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Though SugarCRM offers various CRM features, but some of the important features of CRM are available in Professional version only.

18 May 13

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