Sugar CRM includes all the required functionality of a CRM product like lead, account, and opportunity creation. Management and also marketing automation includes campaign management and email marketing. Customer support consists of case management and incident tracking.Interface has been improved as compared to previous versions, with integrated email, marketing, and document sharing.Affordable and commercial open source solution is good for organizations with budget constraints.
Room for Improvement:
Functionality and features are well suited for small business companies only.Reporting and forecasting needs improvement.Very limited system administration capabilities.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jul 15 2012