Trend Micro Deep Security Review

​The most valuable feature for us is moving the AV scanning engine to the hypervisor and removing it from the virtual machine.

What is most valuable?

The most valuable feature for us is moving the AV scanning engine to the hypervisor and removing it from the virtual machine. We also use the compliance reporting (reporting in general) feature.

How has it helped my organization?

It's given us a significant reduction of CPU/memory footprint required to run traditional AV products inside a virtual machine (VDI).

What needs improvement?

I'm not sure how this product could improve, although we did have some compatibility issues between it and versions of vSphere.

For how long have I used the solution?

We've used it for 13 months.

What was my experience with deployment of the solution?

During deployment, we had the issue of compatibility between vSphere and Deep Security.

What do I think about the stability of the solution?

The stability issue we had was with regard to vSphere.

What do I think about the scalability of the solution?

We had no issues with scalability.

How are customer service and technical support?

Customer Service:

Customer service was initially very poor, but once we reclassified our account from mid-size to enterprise, the support was very good.

Technical Support:

Technical support is above average.

Which solution did I use previously and why did I switch?

We previously used Symantec SAV, but it was too heavy for VDI.

How was the initial setup?

Our initial setup was somewhat complex and required a significant interaction with Trend Micro support. This is a very new concept of taking the AV engine outside the VM and it took us some time to feel comfortable with the whole idea. It also required some deep understanding of how Trend Micro Deep Security “embeds” into a VMware environment, and that was not a easy task to master.

What about the implementation team?

We did the initial setup with our in-house team with significant help from Trend Micro technical support. I'd rate them very poorly because they completely missed the compatibility with vSphere issue. It took us a lot of time to fix the entire mess.

What was our ROI?

Our ROI is still unclear, but I'll have more details once the entire enterprise is moved to Trend Micro Deep Security.

What's my experience with pricing, setup cost, and licensing?

Get a good reseller (our original VAR, MicroAge, had a difficult time clarifying some of the licensing vs. maintenance costs).

Which other solutions did I evaluate?

ESET and Symantec

What other advice do I have?

Make sure your VMware SME is plugged in from the very beginning, do a limited low-level impact POC, and plug into the Trend Micro user community.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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