What is our primary use case?
From the time that it was available, we've been using it for various reasons and it's been proven quite successful in our virtual portfolio products, especially in the VMware environment. While we don't use the solution per se, we do sell it to clients and offer support.
It's normally deployed in the virtual blinds mode, within our customer base. Then we take that as part of one of two of the things we do. We use it as a baseline and an assessment enabler to enable the assessment around the network typology. Users get a lot of value. They can see which application is talking to which application through which virtual machine, through which virtual switches, et cetera. Then users can take that information and meet with the client or their team and then remediate the environment so that it is more optimal. The best traffic routes and flow can be found and optimized. That's two of the typical use cases. One is for assessment and one is for optimization.
Thirdly, users can operationalize their teams or customers so that they can use it themselves going forward.
What is most valuable?
The analysis part of the network insights is very useful for us and our clients. It gives us the most value. I like it in terms of getting the typology and in terms of learning which application is talking to which application, et cetera. The assessment component is the best part of the feature.
What needs improvement?
The solution is very much viewer centric and it would be nice if it would transcend just the virtual infrastructure.
Beyond that, I can't speak to any features that may be lacking. I don't work on the product on a personal level. I only get feedback from my engineering team and through them I have a bit of an understanding of the product.
For how long have I used the solution?
We've been using the solution since inception.
What do I think about the stability of the solution?
We haven't had any complaints about the stability of the solution or heard of any issues. None of our clients have mentioned running into bugs or glitches. There haven't been crashes.
What do I think about the scalability of the solution?
I personally haven't tried to scale the solution, so I can't speak to how easy or hard it would be.
How are customer service and technical support?
Our engineering team has contacted technical support many times. From what I understand, they are very, very good and responsive and usually find the solutions to your problems quite easily.
How was the initial setup?
The initial setup of the solution is very, very straightforward. New users will find it quite simple to set up.
According to our deployment teams, as long as they have the right access to the environment, and they've created the right ports it just takes a couple of hours. The deployment is quite quick.
What other advice do I have?
We are a reseller of VMware. We're known as a principal partner and we have the highest level of partnership agreement an organization can have with VMware.
Our organization is quite a large organization that deals, and we have many various different business units concentrating on specific enterprise applications.
In terms of advice I would give to other companies, my personal opinion is that they shouldn't waste time, especially if they know what they want, and start moving towards a cloud consumption-based environment. Network insight is critical. Without that, you're going to introduce additional latencies and problems into your environment that you don't want. So, as a first step to your cloud journey, you have to have a good view of your network environment - especially with your applications and how they are talking to all the other applications. It is critical. I think it's a must-have.
I'd rate the solution eight and a half out of ten.