WalkMe Review

Admin no longer has to focus on training as users click on the walk-thru's, but I'd advise registering for training as admin tools are a little confusing.


How has it helped my organization?

WalkMe takes the focus off the admin to provide training and empowers the users to click on the walk-thru's.

What needs improvement?

The admin tools can be a little confusing, so I understand registering for the training.

For how long have I used the solution?

3 months

What was my experience with deployment of the solution?

No. WalkMe completed our deployment on time without issues. Until we take training and can complete setup on our own, we won't be able to provide much.

What do I think about the stability of the solution?

Not to date.

How are customer service and technical support?

Customer Service:

Excellent. Julian has been very forth coming with information and more than willing to help.

Technical Support:

NA - haven't had a need.

Which solution did I use previously and why did I switch?

We did not. This is our first use of an application like this.

How was the initial setup?

Pretty straightforward, but seems to be a little confusing with all the steps an admin needs to do to setup new walk-thru's.

What about the implementation team?

In-house.

What was our ROI?

Not sure yet.

What's my experience with pricing, setup cost, and licensing?

Seems reasonable now that our usage has gone up.

Which other solutions did I evaluate?

Not other apps but other training/documentation options that didn't seem to fit our need.


Disclosure: My company has a business relationship with this vendor other than being a customer:

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