ARCON Privileged Access Management Archived Reviews (More than two years old)

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Real User
Systems Engineer at a tech services company with 10,001+ employees
Sep 13 2018

What is most valuable?

The most valuable features are the password management and the logs that are captured. We use both extensively.

How has it helped my organization?

Previously, we had to go through some effort to change the credentials of our devices. The process was subject to human error. For example, if someone missed the schedule… more »

What needs improvement?

Currently, we can manage only the SSH or RDP connections, but there are many more devices that are present, apart from our SSH and RDP. We want all this to be part of the… more »

What's my experience with pricing, setup cost, and licensing?

The product's pricing is a good value. It's appropriately priced. The product has all the required features. It doesn't work in some of the areas but, overall, it's pretty… more »

Which solution did I use previously and why did I switch?

We started with ARCON because a few of our projects were using it and, when we were thinking in the direction of adopting a PAM solution, we got recommendations from the… more »

What other advice do I have?

My advice would depend on how your administrators are placed, because it depends a lot on the desktop that they're using. It has dependencies on the .NET framework the… more »

Which other solutions did I evaluate?

We considered CyberArk and CA PAM.
Praveen Yadav
Real User
Information Security Professional at a energy/utilities company with 10,001+ employees
Aug 23 2018

What is most valuable?

One important feature is the administrator access, mainly for Windows machines as well as Linux machines. It is important for us because there is accountability associated… more »

How has it helped my organization?

It has improved our government compliance score in terms of audits. Auditors used to ask this basic question: Who has done what? We never had an answer because everyone… more »

What needs improvement?

There are a few improvements that could be made. One is that it should be browser-agnostic and, frankly, it is working well on Internet Explorer. It should work on popular… more »

What's my experience with pricing, setup cost, and licensing?

I definitely feel the product's pricing is a good value. It is one of the best products we have. The licensing is server-based.

Which solution did I use previously and why did I switch?

This was the first solution we started using.

What other advice do I have?

I would advise, during the implementation itself, in the beginning, to start with the 20 servers only. Then test it thoroughly, not as a product but, rather, the… more »

Which other solutions did I evaluate?

We had choices other than Arcon and we shortlisted a few products. We had selected a Dell solution, Arcon, and one other product. Then we went to a tendering process to… more »
Find out what your peers are saying about ARCON, CyberArk, Broadcom and others in Privileged Access Management. Updated: September 2020.
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Rajesh Gurikar
Real User
Manager, RPA at a financial services firm with 51-200 employees
Jul 15 2018

What is most valuable?

In terms of automation, there are a number of cases, ARCON-related, where we are automating. It could be user-creation or services-creation inside ARCON. There are wonderful features which have really… more »

How has it helped my organization?

From the administrative point of view, there are cases that I have automated. I used to have to log in to all the servers. Now, it's really simple to work. For compliance, each change I do, in each of… more »

What needs improvement?

There are no APIs readily available. There are hundreds of products available on the market. It could be many applications, not just the server gateway. For many applications, by default, we will get… more »

What's my experience with pricing, setup cost, and licensing?

Although I'm not involved with this side of it, I assume pricing would have been reasonable, that is why we went for it. I would say definitely say it gives value for the money.

Which solution did I use previously and why did I switch?

I don't recall the name of the product, but we switched because of a lot of performance issues. With that product, we used to get a lot of customer complaints as well as user complaints saying that… more »

What other advice do I have?

It has really helped us a lot. It's a wonderful platform.
Anumod Kaimal
Real User
Senior Officer- Information Security
Jul 03 2018

What is most valuable?

The locks, which can be features. You can group various departments to obtain the approval records for workflows. Therefore, it creates a type of automation, and I do not… more »

How has it helped my organization?

Whatever my scope was, it was covered by the application. I recently was having an issue with the Office 365 web browser. Therefore, I reported this problem to the ARCON… more »

What needs improvement?

For the in-house built applications, they need to provide good, solid access through their portal.

What's my experience with pricing, setup cost, and licensing?

Product pricing is based on users and connections. We did not have to pay more for additional features. They do have some licenses, which are required for things like… more »

Which solution did I use previously and why did I switch?

We did not use a previous access management tool. This product seems to appropriately meet our scope financially, as well as technically, which is why we went for it.

What other advice do I have?

I am satisfied with the application. The scope and specs that we had are met by this product. It is a very good product which is scalable.

Which other solutions did I evaluate?

We also evaluated Densify.
Consultant
Consultant at a financial services firm with 10,001+ employees
Jul 03 2018

What is most valuable?

Once logged into our kiosk, I can go to 10 different servers and everything is logged. We can use this to identify which user is logged in, because the login being using… more »

How has it helped my organization?

Initially when we started, the function for automatic password change was not available. Also, Windows-based logins were not available. These two features came in later on… more »

What needs improvement?

The auto-password change feature which was recently added. It is supposed to change the password. However, in some cases, while changing the password, it has caused me to… more »

What's my experience with pricing, setup cost, and licensing?

There are no major concerns with licensing because we can handle multiple servers in our kiosk system.

Which solution did I use previously and why did I switch?

There was a previous solution, but it was not writing in the logs properly. It was writing the logs only for the Unix-based system, which is text-based. Those logs were… more »

What other advice do I have?

The first time, we manually updated the password. Afterwards, it changed on its own automatically. For our requirements, this is the best product out there.

Which other solutions did I evaluate?

This was over 18 years ago. We looked an IBM and CA product (something with single sign-on).
Real User
Head of Information Security & Risk Assurance at a financial services firm with 501-1,000 employees
Jul 02 2018

What is most valuable?

The best part of this product is the administrator convenience. The portal is very user-friendly. An administrator can use it very easily. This is the most important part… more »

How has it helped my organization?

It gives us a lot of control functions, which we were lacking in our organization. The privileged users, who are mostly administrators, are configured on the endpoints. We… more »

What needs improvement?

This product is lacking in terms of dashboarding analytics and should have user behavior analytics. It should also have better dashboarding for executive management and… more »

What's my experience with pricing, setup cost, and licensing?

It is good value for our business. According to me, their competitors are more costly. Therefore, it is quite affordable. I find the ARCON to be much cheaper than the… more »

Which solution did I use previously and why did I switch?

We were not using another solution prior to ARCON.

What other advice do I have?

The product is really a good product and a good value for the money, in terms of costs, user convenience, and functionality that they offer. It is a comprehensive, apart… more »

Which other solutions did I evaluate?

We evaluated many other solutions along with the ARCON. We identified this solution as the best in terms of its accessibility. That is a main point. If an administrator… more »
Real User
IT Infrastructure Management at a financial services firm with 51-200 employees
Jul 01 2018

What is most valuable?

Because we are a financial institution, the compliance aspect is the most important for us. Using this ARCON product, we are able to leverage the compliance and auditing… more »

How has it helped my organization?

Initially, we did not have any record of the production changes, what was been taking place in our infrastructure and environment. To work on this, we got in touch with… more »

What needs improvement?

The product is good but a lot of things can be changed, the way the system has been designed. All the access levels have currently been provisioned so a little more effort… more »

What's my experience with pricing, setup cost, and licensing?

The product's pricing is a good value. We haven't had any issues with licensing.

Which solution did I use previously and why did I switch?

We did not have a previous solution. We were looking in the market for a product but we couldn't find one that met our requirements. ARCON provided a product that was able… more »

What other advice do I have?

It's a go-ahead for any organization that is looking to meet their compliance and audit requirements. This is a very good product to go with for getting your work done. It… more »

Which other solutions did I evaluate?

We went through a few of the other products which were available but, as I mentioned, they did not meet all our requirements. In the end, we evaluated this particular… more »
Real User
Head IT-Security at a financial services firm with 10,001+ employees
Apr 29 2018

What is most valuable?

Provisioning of all administrative access through this solution. The privileged administrators are logging in to the solution using their domain ID and then getting access to the required servers… more »

What needs improvement?

One thing which needs improvement is where it is keeping video logs of Windows Servers, whatever activities are being carried out by the administrator. Because Windows logs are a video, they are… more »

What's my experience with pricing, setup cost, and licensing?

The product's pricing is good value. In terms of licensing, go for user-based licensing, without any limit on the target servers.

Which solution did I use previously and why did I switch?

We did not have a previous solution.

What other advice do I have?

Obviously your administrators should participate in the decision to buy this product, because they will have to go through the solution to access any server or any device on which they wish to do… more »

Which other solutions did I evaluate?

We evaluated different solutions. We evaluated CyberArk and, if I remember correctly, we had evaluated one more Indian product. I don't recollect its name. Primarily we took the decision to go ahead… more »
Real User
Manager (Systems) at a financial services firm with 10,001+ employees
Apr 12 2018

What is most valuable?

Mainly the password vault. So, we have all of our generic IDs, which are present in the infrastructure, we have it securely vaulted. When we want to have access, we use… more »

How has it helped my organization?

Our purpose initially was to have a few critical projects. Not to have password management of all projects. So we started on a smaller scope. Later on, we implemented it… more »

What needs improvement?

We have the load balancer and we have certain cloud environments. So, if you take Microsoft hypervisor - which comes with its own interface, its own web layer, etc. -… more »

What's my experience with pricing, setup cost, and licensing?

I am not in a position to give any financials, but whatever we have paid, it is value for money. Their licensing model is good. They have been flexible for us.

Which solution did I use previously and why did I switch?

This is the first solution.

What other advice do I have?

Have your access management process is in line. If you have complex processes, or you have not defined it, it will be rather difficult to implement any such product. I… more »

Which other solutions did I evaluate?

We have evaluated two solutions, for two projects - two of our projects required access management. Then we selected this and we extended this solution for multiple… more »
Real User
Chief Manager at a financial services firm with 501-1,000 employees
Mar 07 2018

What is most valuable?

The most important feature is to know who is accessing the servers, the entire conversation that is happening between the servers and the client is recorded. It is a good feature if you want to do some analysis, and for investigation. So it… more »

How has it helped my organization?

It has all the features that we require. In this regard I cannot tell you much other than that this solution is good for us, and we have been using it for a long time.

What needs improvement?

I can't think of anything because the features which we require, it has everything that we need. So I cannot tell you much about the improvements required for this product. We are using all the features, and it is good to have. The only… more »

What's my experience with pricing, setup cost, and licensing?

The pricing works for us. Comparatively, this software's pricing is good.

What other advice do I have?

We have suggested to other operations that they test this product. We have always spoken well about this product.
Real User
IT Security Mananger
Mar 07 2018

What do you think of ARCON Privileged Access Management?

What is our primary use case?

Privileged access management, to protect privileged access.

How has it helped my organization?

It prevents unauthorized authentication changes and improves our security.

What is most valuable?

Video capture.

What needs improvement?

They need to support all web browsers. At the moment it only supports Explorer, IE. They have to come up with a solution to support all browsers.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

Stability is fine, it's good actually.

What do I think about the scalability of the solution?

Yes it is scalable, it has capacity to scale up and expand.

How are customer service and technical support?

Tech support is very good.

Which solution did

Real User
IT Manager
Feb 28 2018

What is most valuable?

Ease of configuration and management. All features are available and cover all the use cases, like database, thin clients, file sharing clients, etc.

How has it helped my organization?

Provides more secure access to servers and also provides audit trails.

What needs improvement?

The usability should be expanded to other browsers like Chrome and Firefox. That would help us roll out our solution quickly.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing model is very economical.

Which solution did I use previously and why did I switch?

No previous solution was being used.

What other advice do I have?

Product is very efficient. Thorough testing needs to be done prior to implementation to test the solution in your specific architecture.
Real User
IT and Infosec Professional
Feb 27 2018

What is most valuable?

* Integrated dual factor authentication using mobile app * Single sign-on * Password vault * Video recording

How has it helped my organization?

This product has helped us to protect privileged accounts and comply with password policies for privileged accounts. The video logs help us to identify any misuse of… more »

What needs improvement?

We expect improvement in the dashboards to provide visibility of password compliance status, whenever a password is opened from the vault. Also, flexibility to customize… more »

What's my experience with pricing, setup cost, and licensing?

The product is available with competitive pricing. Licensing is not complex. We calculated the license requirements by counting the number of admins and the number of… more »

Which solution did I use previously and why did I switch?

We did not use any other solution.

What other advice do I have?

Every organization has a different environment, so do a thorough evaluation for different connection channels it supports like RDP, SSH, Telnet, web browsers, etc.

Which other solutions did I evaluate?

We evaluated Iraje and CyberArk.
Real User
Windows System Engineer
Feb 22 2018

What is most valuable?

Logging, particularly screen recording for Windows RDP sessions. Also, command-logging for SSH sessions. This really helps us to see what commands/changes have been executed in a particular service at… more »

How has it helped my organization?

Provides a secure way of accessing the critical services in our organization, with a lot of auditing features built in. It really helps in daily system/network administration tasks by logging the… more »

What needs improvement?

The product is browser dependent. As of now, it only works on Internet Explorer from the client side. The product should not be browser dependent and should be compatible with all the modern browsers… more »

What's my experience with pricing, setup cost, and licensing?

Pricing is reasonable.

Which solution did I use previously and why did I switch?

We have never used a PAM solution before. ARCON is the first of its kind in our organization.

What other advice do I have?

ARCOS is a powerful, stable, and reasonable product for anyone looking for a PAM solution.
Consultant
Portfolio Manager at a tech services company with 10,001+ employees
Feb 22 2018

What is most valuable?

We are using all the features. My favorite is Passive Mode.

What needs improvement?

When the ARCON product was not on the mark - we got this account six years back - we gave all the requirements to them and they took our requirements as a positive, and built all the features we wanted, because we are supporting multiple… more »

What's my experience with pricing, setup cost, and licensing?

ARCON will give you all the features in a very cost-effective solution. Pricing and licensing is very good compared to other players in the market. This product is from an India-based company. I feel it is also very effective.

What other advice do I have?

Arcon fits the requirements, at a small cost. In terms of advice, I would first check with you what your requirements are and what budget you're looking at. Budget varies but requirements are the most important. If your requirements match… more »

Which other solutions did I evaluate?

I have evaluated other players: CyberArk, CA, Unisys, but they are all complex and costly.
Sanjeet Kumar Bhuyan
Real User
Security Consultant and Cybersecurity Support at a tech services company with 51-200 employees
Feb 18 2018

What is most valuable?

Session recording, as it covers compliance and it also covers our in-house applications.

How has it helped my organization?

It was much more challenging to support Arabic language and some legacy IE9 supported applications integration. But Professional Services solved the issues very well.

What needs improvement?

It should support the SQL Always On platform with FQDN name instead of IP, so where all the databases are managed centrally. In our company, we are not managing… more »

What's my experience with pricing, setup cost, and licensing?

Pricing is low and licensing is flexible.

Which solution did I use previously and why did I switch?

We did not have a previous solution. We evaluated some solutions and then started using ARCON. We found the potential was there in ARCON because it was supporting the… more »

What other advice do I have?

Definitely go for user training before full deployment.

Which other solutions did I evaluate?

We evaluated TPAM, Centrify, CA, CyberArk and InspectView and, of course, ARCON. There were a couple of other products which were causing us pain points, like Tripwire… more »

What is ARCON Privileged Access Management?

ARCON PAM is a full blown Privileged Access Management solution. It has a robust password vaulting technology that comes with AES- 256 Database encryption. Dual Factor Authentication, 4Eye Authentication functionalities and Granular Access Control enables an enterprise to block any unauthorized access attempt to critical information assets. All access is based on “Need to know” and “Need to do” basis. It has the largest connector stack. Its Single Sign On enables seamless access to a host of devices with just a single click.

The Solution enables an enterprise to monitor and analyze advanced threats in a real time. It has the best-in-class real-time threat analytics. It provides comprehensive audit trails and session recordings to ensure that all activities are tracked and these logs are encrypted and separately stored creating a legal hold.

Further, it has a highly scalable architecture that easily integrates with Third Party SIEM Solutions. It also supports cloud environment.

ARCON PAM is full-functionality solution at the most optimum pricing. More than 250 global enterprises spanning wide-ranging industries such as Banking, Financial Services and Insurance (BFSI), Government Organizations, Media, Health Care, and Fintech have deployed ARCON PAM as of today.

While the company continues to be a leader in India and the Middle East, it has gained a solid traction in Africa and APAC market thanks to its well-distributed global channel network and strong industry reputation it enjoys in the cyber security domain.

Also known as
ARCON ARCOS, ARCON PAM
ARCON Privileged Access Management customers
RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS
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