CA APM Reviews

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Real User
Senior Technology Officer at BMO Financial
May 01 2018

What is most valuable?

The first line of defense; we know we have a problem. We never knew we had a problem until we got calls into the call center saying, we have this coming up from the customers. Before, the customers would pick up the phone and give a call to our call centers. Now, we know we have a problem, because there is a primary layer of alerting or metrics monitoring put in place, that is the good part.

How has it helped my organization?

Adding a layer with built-in some service level guarantees between the operations, development, and support, give us one of the key disciplines that this product has pushed us to evolve into. Previously, it was bunch of loosely built operations metric infrastructure applications. I would get a call (someone I know), you know me and let's start working together, because there is a problem. Now… more»

What needs improvement?

Its profiling. The uniqueness instead of me looking at sampling data, I need to know the m-1 event that actually triggered my scenario where that m event caused a catastrophic event, like a ripple effect; I need to know that m-1. What triggered my major event means I need to understand the event that triggered it and before the cause of that event itself. If I don't know that, and if I look at it… more»
Delbert Larsen
Real User
Senior Admin at Northwestern Mutual
Dec 31 2017

What is most valuable?

Some of the dynamic representation of the application layer. Some of the things that are starting to be interesting is being able to pull in and merge the infrastructure and application data. I am hopeful that it will work as intended.

How has it helped my organization?

In our organization, there is a bit of a learning curve of how to leverage the tool appropriately.

What needs improvement?

In order for the tool to be successful, at least in our organization, it will need to have more self-serve features for implementation, instrumentation, and then modification of metric data from the APM. At least for us, that is what I am… more»

What other advice do I have?

Depends on what they are implementing. If it is Java, I think it is a pretty good opportunity to use the product. If it is a .NET, it is not where it needs to be. At least, as far as my knowledge is. Make friends with your pre-sales guys… more»

Which other solutions did I evaluate?

I have worked with a number of different business software suites for application monitoring, and APM kind of got left behind a long time ago. They have been catching up as far as some of the functionalities as their competitors. You have… more»
Find out what your peers are saying about CA Technologies, Dynatrace, AppDynamics and others in Application Performance Management (APM). Updated: June 2019.
353,345 professionals have used our research since 2012.
Real User
Senior IT Manager at a energy/utilities company with 1,001-5,000 employees
Dec 14 2017

What is most valuable?

The ability to have anything we want scripted feeding in there, and to add to it fairly quickly. So if we do see something that we need to change or monitor, we need to add something, we're able to get those in pretty quickly. For example, finding something that's not performing well on one of our… more»

How has it helped my organization?

The executive dashboard we created gives a lot of visibility out there, so from that standpoint if somebody sees something go red and they say, "Hey, what's going on?" we have to be on our toes. There's no working on something for a little bit before someone knows. But having said that, there's a… more»

What needs improvement?

The APM SQL feature doesn't perform like we would like it to, and we actually have some open cases that are working through that. I know that's a new feature with 10.5, so it may be one of those things that gets a little better. But I would like to see that improved because, although it's not a… more»

What other advice do I have?

My most important criteria when selecting a vendor have to do with the issue that vendors say, "Yeah we can do this, yeah we can do that." I want to see examples of where you did that. And I want to understand how hard it is to get to that point. Because a lot of times, sure, they can do that, but… more»
Hui Wang
Real User
Technical Service Owner for Monitoring at BCBS of NC
Jan 22 2018

What is most valuable?

The CA tools allow to me to get into detailed transactions for custom ranking, and be able to make predictions. It also gathers data. Some other tools may be good at one area, but not good overall, including the mainframe.

How has it helped my organization?

Currently, we are building a visibility dashboard which allows our level-1 and level-2 engineering teams to actually look at the events, and be able to designate which ones are critical, which are important. It alerts them. They are able to simply look at a dashboard to be able to predict and… more»

What needs improvement?

CA has been very famous for the mainframe. I think that's actually the edge, by the way, for CA products, as there are many, many dotcom products that don't touch mainframes. I think that CA should still keep that. The area where CA is changing is, I'll give you an example. The fresh technology… more»

What other advice do I have?

When selecting a vendor, the reputation is important. One of the things that we have been thinking is, how many of these dotcom vendors will exist three years from today? You see AppDynamics are acquired by Cisco, you've got other vendors. Almost every week, some of these companies disappear. CA has… more»
Mahendra Shetty
Consultant
Systems Engineer at a tech services company with 10,001+ employees
Jan 13 2019

What is most valuable?

In terms of end user experience, it is very useful. We use it to organize our client requirements, for example: * How many users utilize the vertical URL and what are their experiences? * How good is… more»

How has it helped my organization?

It secures traffic through the HTTPS. There are a huge number of cipher suites which are enabled. Unfortunately, some of the cipher suites are not being recognized by the APM tools. However, we are… more»

What needs improvement?

Our users lag how to identify the root cause with this solution. If they could come up with a more user-friendly version, that would be a good thing, since other vendors currently have better features… more»

What's my experience with pricing, setup cost, and licensing?

I'm not involved in the pricing.

What other advice do I have?

Consider the compatibility first, then consider the resources required, finally consider the applications that you will be monitoring. Then, you can go deploy them. We used the Five-Pack when… more»

Which other solutions did I evaluate?

We evaluated CA APM vs AppDynamics and CA APM vs BMC.
DanielAddo
Real User
Performance Engineer at Lowe's Companies
Jan 22 2018

What is most valuable?

CA APM makes our customers very happy with one of its most important features. It has a random transaction trace which gives our customers the ability to look at how their transaction performs: The average response time of their… more»

What needs improvement?

My production environment is still way back in the versions. I am only trying a sandbox of the newer technology. I have not yet exploited what it can or cannot do to the fullest. However, I am going to upgrade everything to the latest… more»

If you previously used a different solution, which one did you use and why did you switch?

In my current role, I came and the tool was already there. I was hired as a subject-matter expert on it, because I have had previous experience with it. I did not have to make that choice about changing solutions.

What other advice do I have?

The tool itself is a great tool. I will recommend it to anyone that wants to use it.

Which other solutions did I evaluate?

I have gone between companies, where different companies use a different application performance monitor, and used the likes of Dynatrace. The difference between the two is the ease of navigating your way through the application. They both… more»
SolutionEng112
Real User
Solution Engineer at a tech company with 501-1,000 employees
Jan 07 2018

What is most valuable?

* The ability to see which component is problematic. * If they are meeting SLAs before it gets to production impacting customers.

How has it helped my organization?

Our development cycle has definitely improved as far as the turnaround time on fixes and improvements. The solution that gets put out is definitely better because of it.

What needs improvement?

I know they are working on a more dynamic agent that will be able to evaluate the application and instrument based on what it is finding. I think that is fantastic. Getting that agent deployment… more»

If you previously used a different solution, which one did you use and why did you switch?

Where I started with the company, we were seeing outages daily. No one could really track what the problem was at the time. Since implementing this solution and having that information, the data to… more»

What other advice do I have?

You need to really evaluate the data that you are getting and what is important to you. Where one product may do a really good job in providing visualizations and that sort of thing, are you really… more»

Which other solutions did I evaluate?

Not necessarily. Since then, we have evaluated others and they all have their strong suits. APM still tends to do a more thorough job where others may have simplified the deployment process. CA APM… more»
Shivakumar Gutte
Consultant
Senior Manager at a tech services company with 10,001+ employees
Jan 02 2019

What is most valuable?

For me, the most valuable feature is being able to check memory patterns. We check them when we do load testing or soak testing to see if there are any memory leaks.

How has it helped my organization?

In a production environment we check all the parameters. We can detect any leakage, any problems, whether RAM is sufficient, and whether CPU is crossing a threshold. We can determine if we need to add new servers or RAM or adjust the heap… more»

What needs improvement?

A CA APM agent takes a lot of memory. That is one disadvantage. If you configure CA APM correctly it will still consume around 15 to 20 percent of memory.

What's my experience with pricing, setup cost, and licensing?

Dynatrace is the most expensive of these tools followed by AppDynamics which is "medium-expensive." Both CA APM vs Dynatrace and CA APM vs AppDynamics are a bit lower in price. Because of this, our clients insist on using CA APM. In my… more»

Which other solutions did I evaluate?

I use many tools, such as LoadRunner, Silk Performer, and IBM. I also use AppDynamics and Dynatrace. The last two are actually the best for me at the moment because they support even the database level. CA APM does not support that much. It… more»
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What is CA APM?

CA Application Performance Management (CA APM) is the solution global brands trust to proactively identify and resolve performance and availability issues across physical, virtual, cloud, and mobile applications. Patent-pending analytics provides expertise in the form of guided assisted triage workflows for in-depth, root-cause diagnostics across development and production applications, simplifying and speeding the time it takes to find and fix issues.

CA APM scales to your organization’s needs and automatically correlates multiple sources of data to help you sort through the data and act decisively, helping to improve user experience and application performance.

Also known as
CA NetQoS Performance Center, Wily Introscope, CA Wily APM, CA App Experience Analytics, CA AXA
CA APM customers

Lexmark, Intermountain Healthcare, National Australia Bank, BBVA Compass Bank, Innovapost, Dansk Supermarked Group, U.S. Cellular, Orange, Cetip

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