CA APM Reviews

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Real User
Senior Technology Officer at BMO Financial
May 01 2018

What is most valuable?

The first line of defense; we know we have a problem. We never knew we had a problem until we got calls into the call center saying, we have this coming up from the customers. Before, the customers would pick up the phone and give a call to our call centers. Now, we know we have a problem, because there is a primary layer of alerting or metrics monitoring put in place, that is the good part.

How has it helped my organization?

Adding a layer with built-in some service level guarantees between the operations, development, and support, give us one of the key disciplines that this product has pushed us to evolve into. Previously, it was bunch of loosely built operations metric infrastructure applications. I would get a call (someone I know), you know me and let's start working together, because there is a problem. Now… more»

What needs improvement?

Its profiling. The uniqueness instead of me looking at sampling data, I need to know the m-1 event that actually triggered my scenario where that m event caused a catastrophic event, like a ripple effect; I need to know that m-1. What triggered my major event means I need to understand the event that triggered it and before the cause of that event itself. If I don't know that, and if I look at it… more»
Mahendra Shetty
Consultant
Systems Engineer at a tech services company with 10,001+ employees
Jan 13 2019

What is most valuable?

In terms of end user experience, it is very useful. We use it to organize our client requirements, for example: * How many users utilize the vertical URL and what are their experiences? * How good is… more»

How has it helped my organization?

It secures traffic through the HTTPS. There are a huge number of cipher suites which are enabled. Unfortunately, some of the cipher suites are not being recognized by the APM tools. However, we are… more»

What needs improvement?

Our users lag how to identify the root cause with this solution. If they could come up with a more user-friendly version, that would be a good thing, since other vendors currently have better features… more»

What's my experience with pricing, setup cost, and licensing?

I'm not involved in the pricing.

What other advice do I have?

Consider the compatibility first, then consider the resources required, finally consider the applications that you will be monitoring. Then, you can go deploy them. We used the Five-Pack when… more»

Which other solutions did I evaluate?

We evaluated CA APM vs AppDynamics and CA APM vs BMC.
Find out what your peers are saying about Broadcom, Dynatrace, AppDynamics and others in Application Performance Management (APM). Updated: February 2020.
397,082 professionals have used our research since 2012.
Manish A. Parikh
Real User
ESM Engineer at a tech company with 10,001+ employees
Feb 04 2020

What is most valuable?

Deep Dive and Transaction Analysis Triage capability. The AppMap feature is very very helpful in visualizing. Also ACC is a huge help with agent maintenance/management… more»

How has it helped my organization?

We are introducing 10.1 in our dev environment and then prod down the road. APM is a new culture here so we are working with customers in getting them introduced to the… more»

What needs improvement?

User Experience is a BIG one. Integration of all of APM components into one swift deployment. Can't emphasis the above two more.

What's my experience with pricing, setup cost, and licensing?

If you can get a SME to architect and install then definitely go that route vs the vendor itself. There are upside to having the vendor due to the fact that they have… more»

Which solution did I use previously and why did I switch?

There was no application performance management solution prior to the introduction of CA APM. Thus, we are still in infancy from a culture perspective. Customers are still… more»

What other advice do I have?

It’s a great product and provides a lot of in-depth data. Focus and leverage this product as a deep dive one and have another layer above it (another high-level view… more»

Which other solutions did I evaluate?

N/A
Shivakumar Gutte
Consultant
Senior Manager at a tech services company with 10,001+ employees
Jan 02 2019

What is most valuable?

For me, the most valuable feature is being able to check memory patterns. We check them when we do load testing or soak testing to see if there are any memory leaks.

How has it helped my organization?

In a production environment we check all the parameters. We can detect any leakage, any problems, whether RAM is sufficient, and whether CPU is crossing a threshold. We can determine if we need to add new servers or RAM or adjust the heap… more»

What needs improvement?

A CA APM agent takes a lot of memory. That is one disadvantage. If you configure CA APM correctly it will still consume around 15 to 20 percent of memory.

What's my experience with pricing, setup cost, and licensing?

Dynatrace is the most expensive of these tools followed by AppDynamics which is "medium-expensive." Both CA APM vs Dynatrace and CA APM vs AppDynamics are a bit lower in price. Because of this, our clients insist on using CA APM. In my… more»

Which other solutions did I evaluate?

I use many tools, such as LoadRunner, Silk Performer, and IBM. I also use AppDynamics and Dynatrace. The last two are actually the best for me at the moment because they support even the database level. CA APM does not support that much. It… more»
Consultant
Technical Consultant at a tech services company with 51-200 employees
Dec 30 2018

What is most valuable?

* Root Cause Analysis. For example, I have an application in my environment and it suddenly it goes down. I then need to find out which team to consult and whose fault it is: coding, database, network, or something else. No one is ready to… more»

How has it helped my organization?

It reduces the downtime of applications, and has, in fact, minimized it to approximately 5 percent, and possibly even less than that.

What needs improvement?

Automatic report generation needs work.

Which solution did I use previously and why did I switch?

I used logs to study applications' behaviour, but that requires a separate team to properly handle it. There was dependency on their workflow. Now, we don't require a separate team. Additionally, the CIO can see the reports on his mobile.

What other advice do I have?

You should only use a preferred partner of CA. Over the couple of years, since I first reviewed the product here, my rating of it hasn't changed. I still rate it at eight out of ten. I rated it eight because it is a good CEM experience but… more»
Junaid Wahab
Real User
Systems Solution Analyst III at AmerisourceBergen
Sep 26 2018

What is most valuable?

Triage Map, Differential Analysis, Transaction Trace, error handling, cell counts. We have a complete dashboard, which tells us what's going on with our application, end to end.

How has it helped my organization?

We can find out the bottlenecks before the customer encounters them. That's the major benefit. It helps prioritize application performance issues because we can prioritize them in a test phase, or the development phase. We can find out that which queries are slow, what is the behavior of our… more»

What needs improvement?

It could be faster. For example, when we are upgrading the product, it takes a lot of time and there are a lot of things we have to do manually. If it is automated it would be really helpfull.

What other advice do I have?

The important things for us when selecting a vendor are * how good is their product and * the reviews of that product. I would say try CA APM and tune it the way it is recommended by CA Admins and from configuration guide. You'll find a lot of people complain about it because they do not tune the… more»
Till Gloger
Real User
Project Lead for Monitoring
Mar 26 2018

What is most valuable?

* Cross-VM transaction traces provide a complete "what happened where". * Proactive snapshots of transactions and all details of a transaction are saved in case of an error. * Attribute decoration is a unique and very powerful feature. We… more»

How has it helped my organization?

As all of our applications are monitored by CA APM, it's now easy to analyze unusual behavior in a normalized way. In terms of container monitoring, we are currently in the rollout phase. In the end, all containers will be instrumented by… more»

What needs improvement?

* Integration of third-party content into app maps (e.g. data coming from beats/elastic platform). * Support of new application server technologies, time to adopt new versions of them. * Dashboarding capabilities (as with all other… more»

Which solution did I use previously and why did I switch?

No previous solution.

Which other solutions did I evaluate?

Back in 2009/2010: HPE Diagnostics, Dynatrace; 2016: AppDynamics.
Anuranjan Kumar
Consultant
Technical Consultant at a tech vendor with 501-1,000 employees
Jul 11 2018

What is most valuable?

* Transaction traces * Dashboards * Email alerts * Team center * Average response time * Error and stall detection * Metric grouping to see combined data. * CEM for… more»

How has it helped my organization?

We use APM for application monitoring, which includes availability, performance of apps (stalls, errors, and response time), and transactions. The product is extremely… more»

What needs improvement?

CEM needs to be simplified, because it causes too many interruptions in our daily work.

What's my experience with pricing, setup cost, and licensing?

Setup costs are quite competitive relative to other solutions, and simpler.

Which solution did I use previously and why did I switch?

I have used AppDynamics in the past, and its customization is not as simple as that of CA APM.

What other advice do I have?

Its presence is needed in our cloud solutions. Other solutions have been present from early on, but we use this solution to focus on the cloud.

Which other solutions did I evaluate?

We evaluated other solutions, such as AppDynamics.
See 7 More CA APM Reviews

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Find out what your peers are saying about Broadcom, Dynatrace, AppDynamics and others in Application Performance Management (APM). Updated: February 2020.
397,082 professionals have used our research since 2012.

CA APM Questions

What is CA APM?

CA Application Performance Management (CA APM) is the solution global brands trust to proactively identify and resolve performance and availability issues across physical, virtual, cloud, and mobile applications. Patent-pending analytics provides expertise in the form of guided assisted triage workflows for in-depth, root-cause diagnostics across development and production applications, simplifying and speeding the time it takes to find and fix issues.

CA APM scales to your organization’s needs and automatically correlates multiple sources of data to help you sort through the data and act decisively, helping to improve user experience and application performance.

Also known as
CA NetQoS Performance Center, Wily Introscope, CA Wily APM, CA App Experience Analytics, CA AXA
CA APM customers

Lexmark, Intermountain Healthcare, National Australia Bank, BBVA Compass Bank, Innovapost, Dansk Supermarked Group, U.S. Cellular, Orange, Cetip

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