Cohesity DataProtect Room for Improvement

CB
reviewer1081776
Systems Engineer/Systems Administrator at a government with 1,001-5,000 employees

We've certainly had our share of problems with it. Since March, I think we've opened about 150 tickets with Cohesity for support for various issues; we're averaging 4 tickets a week with them. We're working through the issues that we have, but it seems like, on many levels, we're rewriting their code to make it work in our environment.

We, as a city, a local government — we have a lot of old legacy hardware, old operating systems, and old applications.

Commvault was pretty good about supporting those legacy operating systems that we still have in our environment, which includes things like Windows 2000 and Windows 2003. I understand that Cohesity has to keep up with the times and everything, but our inability to back up some of those older platforms is a pain point for us.

I'd like to be able to pause a backup while it's running and have it resume when I tell it to resume. Unfortunately, I can't do that today. I have to basically kill or cancel a job — that's one of my biggest pain points. I'd like the ability to backup clustered file servers, which I can't do today. I have to back them up as NAS devices basically, as opposed to Windows Servers. Those are my two biggest pain points. 

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reviewer1280316
Sr. Infrastructure Specialist at a energy/utilities company with 201-500 employees

We're still waiting for the ability to backup SharePoint Online & OneDrive but have been told it is coming soon. As we move towards a "cloud-first" implementation strategy for new solutions, these types of backup/recovery features will become more important.

We have Oracle databases running on Linux servers in our environment and we have found the Oracle backups were quite complex to setup. Simplifying the backup and recovery of Oracle would go a long way.

NAS incremental backup performance is a bit slow. This has apparently been fixed in version 6.4.0, but we waiting for it to go LTS before upgrading.

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reviewer1276815
Network Administration Supervisor at a insurance company with 51-200 employees

There were a few things that required quick support calls in order to get to function correctly. We were told that the issues that impacted us were going to be corrected on the next release and would not impact other customers.

We would love to see direct compatibility with HPE Simplivity, which we also leverage.

Cohesity could do a little better job communicating features in new releases and helping customers to understand when features will be released. For example, I found literature indicating that version 6.3.1 would have support for Active Directory backups when installed. That feature appears to have been pushed to version 6.4, but is still available in 6.3.1 if you call support and have them toggle it on.

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Learn what your peers think about Cohesity DataProtect. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
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JS
Jon Seet
Infrastructure Architect at a pharma/biotech company with 1,001-5,000 employees

The canned reporting could be improved. Many of the reports are basic, at most, and at times we had to open a support ticket to help find or develop a report for our needs. This is something that even our last solution had in place already.

Error reporting could also be improved. Rather than 'errorcode -2', it needs to be more descriptive or at least, provide KB articles related to the error or problem. This would save time in creating a ticket and try to describe to the support engineer what happened to cause an 'errorcode -2' that most of the time, we don't know either.

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Jay Stelmach
Adjunct Professor at Southern New Hampshire University

The error handling could be improved. The errors shown on the GUI tend to be just what the log spits out and that can be quite confusing. The nice feature is that the logs are in the GUI, so you don't have to go hunting for them, you simply need click the drop down to show the information. There are a few cryptic error messages, thankfully the support staff is fantastic and knows what the errors mean.

There are a few user interface concerns with some of the functionality, such as what screens you get dropped back on when moving in between different areas. If you use the back button on your browser, you may not go back to the last page due to the coding. However, overall navigation isn't tough or complicated. 

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StewartSJ3
Network Engineer at a healthcare company with 1,001-5,000 employees

The product is still young and is continually improving. There have been a couple of buggy releases in the software that have caused us minor issues, so possibly some better QA before releasing would prove to be useful. We have also been inquiring about new app and functionality via the Marketplace that was teased months back but has yet to come to fruition. The apps are coming, but slower than expected. While we know they are working at getting more of these features out and doing so as fast as they can, a better product roadmap would be helpful.

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Adam Badorrek
Project Manager in Strategic Resource Management at a retailer with 10,001+ employees

Volume Shadow Copies can get very large on SQL servers so be aware of this if OS says a drive has a lot of space but everything else is saying that the drive is out of space. This mostly occurs when the backup job fails, which is very uncommon. We've run into issues where network segmented computers couldn't reach back to Cohesity over 445 and that has caused restores to fail. Split large Database/NAS/Phycial backups into their own backup job so smaller devices can stay on their backup schedules and backup more often. SQL and Physical (Block Level) backups need to have a Cohesity Agent installed (requiring a restart) and they have to be manually added into Cohesity but the process is still pretty simple. Cohesity cluster upgrades have not been as easy as a single button click but a manual process that requires upgrading each node in the cluster individually. The upgrades do go pretty smoothly though.

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JohnBowling
IT Manager - Storage & Backup at a healthcare company with 10,001+ employees

The one area where we would like to see additional improvements is with reporting. There are very granular reports from each grid. There are also some built-in reports within Helios (SAS Management Console) that offers basic reporting. However, for complex, large-enterprise environments, a more robust reporting engine that supports detailed audit reporting and enhanced ad hoc reports would be welcome. There are REST APIs which can be leveraged and most of the data we need is tracked and stored within the Cohesity ecosystem.

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Roberto Sciaccaluga
Team Leader at Leonardo

I would like to see the CDP features integrated into this solution.

Replication is working great, but with backup replication, you should have the option to link and RPO to the backup schedule. This would reduce the RPO in case of a disaster. It would be great to have something like the Zerto software.

The GUI is in need of improvement.

The upgrade path is not so clear because there are too many branches.

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reviewer1410552
System Engineer at Swisslos Interkantonale Landeslotterie

The support team sometimes takes a long time to resolve issues, although, in our experience, these have been specific things like SQL blobs.

It can be that some Bugs will be fixed in future updates and you have to wait. But normally they will release a Hotfix for you.

One thing that would be great to see in the next release would be an complete restore for an SQL Instance (or multiple Databases). At the moment you have to restore one by one.

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reviewer1271712
Infrastructure Architect at a manufacturing company with 1,001-5,000 employees

There is limited support for legacy systems, which is something that could be improved.

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reviewer1547802
User at Ørsted Services

Cohesity needs more hardening, in terms of stability. From our experience, we noticed gaps in the product function and the solution guides/documents. Better documentation is needed because the lack of information has necessitated having our team depend more heavily on Cohesity support. We need to have a more self-sufficient system.

More automation is needed for easier management.

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FL
FrancoisLepage
User at Mast

Being able to take a backup of OneDrive and Sharepoint in Office 365 would be great. It is in the Roadmap, but we would like to see it in the next release of this solution.

This solution is only compatible with a limited number of storage arrays, including Pure and Cisco Hyperflex.

The cloud management solution needs a little more development.  Now it is really like the same dashboard than the one you are using locally.  They put some AI in the prediction  of when you will be out of space but I would appreciate more AI to discover malware (but is in the road map for version 6.4 I think)  .

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BH
reviewer1183848
User at a media company with 51-200 employees

Reporting is one area that isn't as robust as it could be. The next release supposedly improves upon that but I have not seen it yet.

We had real issues with restores on our older Red Hat 5.x systems, but we have upgraded those and no longer need support for that OS. 

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Lars Hoidis
System Engineer Client & Server at Swisslos Interkantonale Landeslotterie

I would like to see minor features added to the user interface, such as the software version in the dashboard.

I would like to see Microsoft Exchange DAG supported as soon as possible. I have been told that it's on the roadmap.

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Dustin Voyles
System Engineer II at Louisville Metro Government

Technical support being outsourced is a downside but not different from every one of Cohesity's competitors. I was an early adopter when technical support was with actual developers and engineers, and not technical support staff. So, you can understand my point of view.   

Features I would like to see include a more visible data lifecycle monitoring tab, and an easier to read backup status dashboard. For example, I would lie to be able to see the status of all VMs for all jobs without drilling into each one.

Chat customer/technical support would also be great.

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Eduardo Pardo
Global Infrastructure Architect at Finning International Inc

We would like it to have more capabilities for different kinds of PaaS or SaaS services in the Azure cloud, such as Azure SQL or Azure Cosmos DB.

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Learn what your peers think about Cohesity DataProtect. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
509,570 professionals have used our research since 2012.