Digium Asterisk Reviews

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Amjad-Khan
Real User
Technical Lead with 51-200 employees
Aug 01 2018

What is most valuable?

From my perspective as an integrator, the most valuable features are call recording, call logging, and the stability. Where we've installed call centers, it is used for… more»

How has it helped my organization?

With Asterisk-based systems, we can even offer Cisco phones, unlike other IP systems, since there is a wide variety of IP phones that are compatible with Asterisk. That is… more»

What needs improvement?

CTI, computer telephony integration, is a necessary component. It must be a part of the basic code. Currently, we need to use external connectors for call centers.

What's my experience with pricing, setup cost, and licensing?

If the client requires an economical solution with many features, we can offer them Digium Asterisk, where there is no licensing. It is a good, economical solution.

If you previously used a different solution, which one did you use and why did you switch?

We mainly replace old telephony equipment. If, for instance, there is an old Alcatel telephone system (digital or analog), and the customer asks us for a new option for IP… more»

What other advice do I have?

I would rate this solution an eight because it is stable. However, it lacks some features like CTI. We need to depend on third-parties. It has not been open-source and it… more»

Which other solutions did I evaluate?

For telephony, we considered Cisco, Avaya, and this Asterisk. For analog, we mostly go with Panasonic.

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What is Digium Asterisk?

Open source PBX system providing a complete telecommunications platform.
Also known as
Asterisk
Digium Asterisk customers
Yahoo, Penn Univeristy of Pennsylvania, US Army, Google, eBay
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