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Gusto pros and cons

Vendor: Gusto
3.5 out of 5
200 followers
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Gusto Pros review quotes

Mimi Evans - PeerSpot reviewer
Jan 1, 2023
I appreciated the templates that they offered for new hires and onboarding.
SR
Apr 27, 2022
I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well.
 

Gusto Cons review quotes

Mimi Evans - PeerSpot reviewer
Jan 1, 2023
In the beginning, their support was top-notch. And then around the beginning of 2022, and end of 2021, their support tanked. We used to get responses in the beginning within one to two business days, and towards the end, we were getting responses in one to two business weeks.
SR
Apr 27, 2022
Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form.