IBM Rational ClearQuest Reviews

3.6 out of 5 stars
 (4)
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Real User
Senior Software Engineer at a engineering company with 10,001+ employees
Mar 27 2017

What is most valuable?

The workflow feature with stateful record types and the ability to implement these rapidly in our project have been of value to us. We’ve used the product to track change requests, problems, and physical asset management for a major railroad... more»

How has it helped my organization?

The solution we’re providing our client required the implementation of the workflow feature to complement their process. It allows us to assign responsibility to each step of the process in the change requests. As for the assets, it allows us... more»

What needs improvement?

The product has its quirks and limitations. For instance, there is no data type for floating point numbers. Only integer types are provided. ClearQuest provides no support for Boolean data types.
Praveen kumar patidar li?1429767479
Real User
Splunk SME and DevOps Expert at a consultancy with 1,001-5,000 employees
Mar 22 2017

What is most valuable?

* Customization level of the tool to meet client’s requirements. * You can do almost all of the customizations for a project or ticket management system. * Notification, hooks, and UI customization are very stable.

How has it helped my organization?

We were the team who developed, customized, and catered to a large proportion of the audience who used the tool in my company. We were from the enablement side of the team. Before me, the project was working with the tool for five or six... more»

What needs improvement?

I am not aware of current versions and development of the tool. However, the user interface seems very static and the user experience was not the best. It was good, but not up to the mark. It needs more dynamic and lightweight web forms.

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Vendor
Software Developer at a tech vendor with 10,001+ employees
Feb 06 2018

What is most valuable?

The combination of a highly flexible state machine together with a platform independent API enables possibilities to automate many steps that in many systems are manual.

How has it helped my organization?

ClearQuest can be adapted to any process flow and easily be integrated with other in-house tools using the ClearQuest API. In combination with a good Configuration Management plan, an organization can create an optimal level of administration... more»

What needs improvement?

Lack of a modern web interface compared to other systems might discourage customers. However, using the ClearQuest API enables you to do in-house GUI implementations, if desired.
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Real User
Senior Manager of Infrastructure at a retailer with 1,001-5,000 employees
Mar 20 2017

What do you think of IBM Rational ClearQuest?

Valuable Features Ease of customization Overall cost model • Improvements to My Organization This enabled us to completely migrate from paper-based forms to electronic forms for a number of business areas. • Room for Improvement The user interface could benefit from a more modern look and feel. • Use of Solution I have used the product for 10 years. • Stability Issues I did not encounter any stability issues. • Scalability Issues I found it to be highly scalable. • Customer Service and Technical Support Technical support has been great. • Previous Solutions We previously used Lotus Notes Workflow. • Initial Setup The initial setup was simple. • Other Solutions Considered We evaluated JIRA and ServiceNow. • Other Advice ClearQuest can...

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What is IBM Rational ClearQuest?

IBM Rational ClearQuest is a fully customizable database workflow application development and production system. It provides flexible change and defect tracking, customizable processes, near real-time reporting and lifecycle traceability for better visibility and control of the software development lifecycle. IBM Rational ClearQuest provides scalable, multiplatform support to any size organization so you can continue to customize processes as your development needs evolve.

Also known as
Rational ClearQuest
IBM Rational ClearQuest customers

Atos SE, STM, Regence BlueCross BlueShield


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