IBM Tivoli NetCool Archived Reviews (More than two years old)

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Vendor
User with 51-200 employees
Mar 06 2013

What is most valuable?

Full featured - event/fault management, performance management, topology map, discovery, RCA, event enrichment, Proviso will chart data from almost any source with a variety of aggregation options. Very flexible and scalable.

What needs improvement?

Web interface isn't on par with the rest of the major BSM suites. Some functions need to be accomplished by each module because they weren't designed as a system, they were integrated from components acquired. New features and upgrades come slowly and are usually delivered very late.

What other advice do I have?

This is another one of those suites glued together from a myriad of acquisitions and it shows once you get under the hood. Not my first choice.
Vendor
Tech Support Staff at a tech company with 1,001-5,000 employees
Jul 01 2012

What is most valuable?

NetCool automates methodologies that are of best practice, collection of contexts from data stores and tools that exist which are directed into incident tickets and events, and prioritizes events based on commitment of SLA and the highest cost of downtime. It also drives runbook operations automatically.Critical performance indicators are accessed in real time and corrective actions from incident… more »

What needs improvement?

Due to its complexity, I had to learn every feature of NetCool so that I could configure it to achieve maximum productivity. Once I got the skills, it was very easy to use.It was a bit expensive to purchase but the benefits outweigh all the cons by far.

What other advice do I have?

IBM’s NetCool is a program used to automate, manage, and monitor networks in real time.False alarms, events that do not affect services, and maintenance events are suppressed, thereby reducing incident and event volumes drastically. It also reduces the volume by correlating several events into one. Escalation, notification, and resolution procedures are streamlined and effectiveness of staff as… more »

What is IBM Tivoli NetCool?

IBM Tivoli Netcool delivers near real-time, consolidated event management across business infrastructure, data centers, complex networks and IT domains. The software provides full management and automation to help you deliver continuous uptime of business services and applications.
Also known as
Tivoli NetCool
IBM Tivoli NetCool customers
Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)
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