iServer Archived Reviews (More than two years old)

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Vendor
IT Security at a maritime company with 10,001+ employees
Nov 14 2017

What do you think of iServer?

What is most valuable?

Integrating the Microsoft documents to the product and visualization matrix where we can see the end-to-end relationship of the network is of great importance to our company.

How has it helped my organization?

We have uploaded all the internal documents to the tool. We are able to see the impact analysis in real-time if any component goes down.

What needs improvement?

More visualization techniques and ways to report the data might be helpful.

For how long have I used the solution?

Two years.

What do I think about the stability of the solution?

Yes, we have had issues with stability.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

A seven out of 10 for technical support. …
Consultant
Senior Associate Consultant at a consultancy with 501-1,000 employees
Aug 23 2017

What is most valuable?

I love how there are no milestone swimlanes. The only swimlanes are business role swimlanes which makes process mapping easier and easy to read.

How has it helped my organization?

It has helped having data lineage in the business cluster, which is used as control artifacts.

What needs improvement?

The ability to add information behind each activity shapes to show which attributes it contains. E.g., frequency, automation, systems, etc. When presenting the process map… more»

What's my experience with pricing, setup cost, and licensing?

I would not be able to advise with regards to licensing and pricing, because I have no knowledge of it.

Which solution did I use previously and why did I switch?

Yes. We were using Blueworks. We had to switch due to disinvestment.

What other advice do I have?

Understand what is the objective of using this system. If you just want to draw a process map, I would advise using Visio.

Which other solutions did I evaluate?

No, I did not.
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Consultant
Manager Governance, Risk and Compliance at a tech services company with 1,001-5,000 employees
Aug 06 2017

What is most valuable?

Process modelling through object creation and management. It is beneficial as a very effective change management of processes at the object level if you need to modify a… more»

How has it helped my organization?

* Reduced time to roll out and define processes. * Easy access for end users through web interface.

What needs improvement?

Customizing features can be enhanced. By giving the user the option to add and modify customized fields for the properties of the objects by enhancing the import… more»

What's my experience with pricing, setup cost, and licensing?

Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost.

Which solution did I use previously and why did I switch?

No, we were managing process definition and management manually.

What other advice do I have?

Have your manual process definitions ready and up-to-date. The relationships between objects to be defined should also be clear and ready. It will help reduce the time to… more»

Which other solutions did I evaluate?

Yes, we evaluated AG software, some online process definition tools, and several document management solutions.
Vendor
Enterprise Information Architect at a university with 1,001-5,000 employees
Apr 27 2015

What is most valuable?

Surprisingly little.

How has it helped my organization?

It hasn't really improved the way our organisation functions. iServer provides a repository for the reuse of objects, but that is about all that is of use. It means we may save some time from not… more»

What needs improvement?

The display of relationships between objects is not automatic if they exist in the repository.

What's my experience with pricing, setup cost, and licensing?

I don't know the setup costs, but it's day to day ones are negligible.

Which solution did I use previously and why did I switch?

We used Visio/PowerPoint. I'm not sure of the value of the switch, and if I had my way, I'd switch back.

What other advice do I have?

Overall, I would say that it's a poor man's EA repository. It seems like a good idea, but doesn't really work in practice. It's really two components, Visio and the iServer repository, and there is no… more»

What is iServer?

iServer is a unified software platform and enterprise modeling environment that extends and enhances the familiar, market leading Microsoft Visio and Office products. Core capabilities provided by iServer include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.

iServer customers

Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard

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