Micro Focus Service Manager Pros and Cons

Micro Focus Service Manager Pros

Francois Blanc
Consultant at a computer software company with 10,001+ employees
The design has been revamped in terms of GUI. The current interface is quite easy to read.
View full review »
Islam Bayraktar
PPM Services Director at a tech services company with 51-200 employees
It can adapt to any process in the organization.
View full review »
David Babcock
Principal at a tech services company with 51-200 employees
Incident management is the most valuable because we're using it to manage tickets for an accounting system. With the reports that are available, it allows us to track and identify trends at the type and item level. It also helps us in managing the workload better than what we had in Remedy, which is what we were using before 2013.
View full review »
Learn what your peers think about Micro Focus Service Manager. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
454,950 professionals have used our research since 2012.
reviewer1255740
Enterprise Service Management Head at a tech services company with 51-200 employees
Its flexibility and ease of customization are its most valuable features.
View full review »

Micro Focus Service Manager Cons

Francois Blanc
Consultant at a computer software company with 10,001+ employees
The solution does not interface well with other products and is difficult to implement.
View full review »
Islam Bayraktar
PPM Services Director at a tech services company with 51-200 employees
With the new version moving toward the codeless configuration is good, but it's losing flexibility.
View full review »
David Babcock
Principal at a tech services company with 51-200 employees
We aren't able to take emails that come in and turn them into tickets, especially when it comes to attachments. When an email has an attachment, like a screenshot, it is a very cumbersome process, and it does not work very well. I shouldn't have been paying technicians to cut and paste attachments from an email into the ticketing system. It should do that automatically. Other solutions are able to do that. This is something that needs to be improved. Test manager and knowledge management areas are probably amongst the worst parts of this solution. We try to use this solution for knowledge management, but it is not user-friendly. Therefore, it has limited ROI as you need to spend time to try and fully capitalize on the knowledge management system.
View full review »
Learn what your peers think about Micro Focus Service Manager. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
454,950 professionals have used our research since 2012.
reviewer1255740
Enterprise Service Management Head at a tech services company with 51-200 employees
Their end-user interface and technical support features could be improved.
View full review »
Learn what your peers think about Micro Focus Service Manager. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
454,950 professionals have used our research since 2012.