Micro Focus Service Manager Pros and Cons

Francois Blanc

Consultant at a software R&D company with 10,001+ employees

The design has been revamped in terms of GUI. The current interface is quite easy to read.

IslamBayraktar

PPM Director at a tech services company with 51-200 employees

It can adapt to any process in the organization.

reviewer1255740

Enterprise Service Management Head at a tech services company with 51-200 employees

Its flexibility and ease of customization are its most valuable features.

Find out what your peers are saying about Micro Focus, ServiceNow, BMC and others in IT Service Management (ITSM). Updated: January 2020.

397,983 professionals have used our research since 2012.

Subramanian Gopalaratnamn

User at a tech consulting company with 10,001+ employees

It gives us better understanding and control of service management.

Francois Blanc

Consultant at a software R&D company with 10,001+ employees

The solution does not interface well with other products and is difficult to implement.

IslamBayraktar

PPM Director at a tech services company with 51-200 employees

With the new version moving toward the codeless configuration is good, but it's losing flexibility.

reviewer1255740

Enterprise Service Management Head at a tech services company with 51-200 employees

Their end-user interface and technical support features could be improved.

Find out what your peers are saying about Micro Focus, ServiceNow, BMC and others in IT Service Management (ITSM). Updated: January 2020.

397,983 professionals have used our research since 2012.

Subramanian Gopalaratnamn

User at a tech consulting company with 10,001+ employees

Pure cloud-based native functionality is lacking.

Find out what your peers are saying about Micro Focus, ServiceNow, BMC and others in IT Service Management (ITSM). Updated: January 2020.

397,983 professionals have used our research since 2012.