Micro Focus Service Manager Pros and Cons

Micro Focus Service Manager Pros

Configurb009
Configuration Manager
Technical support is pretty good.
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ChiefArc37a7
Chief Architect at a government with 10,001+ employees
We can have all our requests and incidents registered in one system.
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Tanja Buhl
Director at a pharma/biotech company with 10,001+ employees
The workflow engine that standardizes and globalizes the process steps. It drives people through the process by standardization and automation.
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Automati25ce
Automation specialist at a financial services firm with 10,001+ employees
It helps to register things, to see the changing parts, and to correlate incidents.
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HeadArchc4dd
Head of Architect at a government with 10,001+ employees
A valuable feature for us is that we have an ordered way to handle all the cases that we can handle with the infrastructure.
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SystemsAeb72
Systems admin at a financial services firm with 10,001+ employees
It's mostly so reliable and has a lot of functionality. We're using a lot of HPE tools and we can do a lot with it. So, its functionality is the most valuable feature.
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it_user567978
Head Of Servoce Operation Managememt
It's pretty well-structured in modules.
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it_user363291
Managing Director at Canberra Solutions Ltd
Service Manager gives us a single system where everything is centralized in one base.
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Subramanian Gopalaratnamn
User at a tech consulting company with 10,001+ employees
It gives us better understanding and control of service management.
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Micro Focus Service Manager Cons

Configurb009
Configuration Manager
I think one area which is the most painful from my point of view is if you need to integrate a lot of the tools, and being able to make that a lot more seamless.
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ChiefArc37a7
Chief Architect at a government with 10,001+ employees
The greatest issue for us is to understand the roadmap. We want to know whether we should upgrade now or should we wait three months.
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Tanja Buhl
Director at a pharma/biotech company with 10,001+ employees
There's a lot of manual work, which is error prone and time consuming, in how the code gets transported from one system to the other.
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Automati25ce
Automation specialist at a financial services firm with 10,001+ employees
There should be some front desk provided or some options to let our users serve themselves, because we have about 5000 servers and 400 applications.
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HeadArchc4dd
Head of Architect at a government with 10,001+ employees
It needs to be easier to use for the end users because one problem we had was that we are handling different kinds of cases.
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SystemsAeb72
Systems admin at a financial services firm with 10,001+ employees
It, still, has a bit of more of improvement possibilities in the codeless part. But, I can see that they are working on it, so that's quite good as well.
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it_user567978
Head Of Servoce Operation Managememt
It needs good integration with the configuration database, that's lacking at the moment, It's not that good.
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it_user363291
Managing Director at Canberra Solutions Ltd
The user interface is very clunky. It's only now beginning to be a web-based interface, but for now it's still very clunky.
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Subramanian Gopalaratnamn
User at a tech consulting company with 10,001+ employees
Pure cloud-based native functionality is lacking.
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