Nuance IVR Archived Reviews (More than two years old)

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Vendor
CTO at a media company with 51-200 employees
Jun 26 2012

What is most valuable?

* One of the most accurate voice recognition technologies, including adaptability both for dialect and lexicon. * The lexicons are well developed by the industry, especially travel and financial services. * Implementation had few issues and technical product support was strong.

What needs improvement?

* The technology is solid with known lexicons and expected responses, but still has room for improvement identifying responses out of context.

What other advice do I have?

* When migrating client base to voice response, make sure there is adequate communication before release, and offer touch tone alternatives.

What is Nuance IVR?

Creating a positive opinion of your company means making it easy for customers to get what they need. With Nuance IVR, your callers will feel like they're talking with their very own personal assistant.
Nuance IVR customers
Home Credit Bank, Acer America