Parallels Remote Application Server (RAS) Pros and Cons

Parallels Remote Application Server (RAS) Pros

Jim Carlton
IT Director at a energy/utilities company with 1,001-5,000 employees
It has allowed us to centralize the software location so we don't have to update the software client on 70 computers.
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Devraj Dedhia
IT Analyst at a comms service provider with 5,001-10,000 employees
The connection is compressed so we don't need a lot of resources to run it.
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NetworkAd87
Network Administrator
It is robust. We have some 75 users using it and it doesn't lag. It's very speedy.
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StevePollak
Founder and CEO at a tech services company with 1-10 employees
It permits us to control the applications that our users are able to get to, in a seamless manner. We're able to distribute applications to users' desktops, just like those applications are on each user's computer, but they're not.
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SystemsA57ac
Systems Administrator at a construction company with 1,001-5,000 employees
Ease of use in publishing apps and installing the agent. The Interface is fairly intuitive after some tinkering. Although I inherited the app only two-thirds deployed, I was able to complete the deployment and service it over the last year without referring to any documentation.
Valuable features include the ability to set up security groups for accessing certain apps, and the ability to add apps easily and centrally without touching the servers they’re hosted on.
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Christophe Jurdan
System Engineer at a government with 1,001-5,000 employees
Thin client management (Windows 10 client) provides an easy way to lock down client connection to the remote infrastructure. Policies are very helpful for preconfiguring client behavior. Finally, client management is easy.
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it_user524217
CIO at a healthcare company with 1,001-5,000 employees
Allows us to publish applications accessible by current-generation HTML5 browser or OS-specific client (Windows, Android, iOS), and it supports popular single sign-on and multi-factor authentication protocols.
Setup was straightforward. Our particular use case involved an Active Directory forest involving two data centers and three domains. User authentication against Active Directory was the easiest to set up and validate of any application installed in the last three years.
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Technicad953
Technical Operations Manager at a tech services company with 11-50 employees
We use RAS to publish cloud desktops to our clients. The ability to easily publish resources to a subset of users is what we find most valuable.
The management capability from the RAS portal provides greater control than using pure MS inbuilt into RDS capabilities.
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Operatiofa69
Operation Manager Servers and Central Infrastructure
We can publish apps and desktops on Terminal Servers and seamlessly share printers. We also combine Parallels with Deepnet Security to get two-factor authentication.
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SeniorSy63fc
Senior System Engineer at a financial services firm with 1,001-5,000 employees
Client compatibility with many systems makes it very versatile. The reporting that is included is awesome.
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Parallels Remote Application Server (RAS) Cons

Jim Carlton
IT Director at a energy/utilities company with 1,001-5,000 employees
The main issue we have with all of our users is printing. Randomly, a printer will disconnect or someone won't connect to it and I will have to reset the print service and then nobody can print. That's the big headache we've had over the course of the five years.
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NetworkAd87
Network Administrator
Since I've been here less than a year, I have had to upgrade the system three times. The first time was the major upgrade but they have upgraded twice since, and I think that's too many times in that time span.
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SystemsA57ac
Systems Administrator at a construction company with 1,001-5,000 employees
Opening a ticket should be available from the actual RAS console. It is cumbersome to go to a portal, hunt around for five minutes for a link to open a ticket, answer questions meant to direct you towards FAQs instead of live support, then fill out information (license #, version #, etc.) which could more easily be supplied by sending a ticket straight from the console with all of that information automatically specified.
Currently in the RD Session Hosts – Sessions section, I can see what server a user is logged into but not what app he is using. Being able to do so would be immensely helpful when a non-technical user is complaining of issues, but I can’t tell which app he is using, and he is actually logged into multiple servers since they serve multiple apps.
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Christophe Jurdan
System Engineer at a government with 1,001-5,000 employees
HALB is not stable in our environment. When running two HALBs we have stability problems, so we use an active one and a passive for backup. Also, it would be nice to implement an upgrade of the environment without having to stop the servers. As it is, this must be done during off-hours.
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it_user524217
CIO at a healthcare company with 1,001-5,000 employees
Improvement is needed in performance monitoring of the client's endpoint, and automatic re-connection of the client in the event of circuit disruptions (this works well generally but can present challenges).
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Technicad953
Technical Operations Manager at a tech services company with 11-50 employees
It would be great if there were more sophisticated GPO templates/options.
We have had significant, ongoing issues with printing. It would be great to have a best practice for dealing with printing that we can offer to our customers.
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Operatiofa69
Operation Manager Servers and Central Infrastructure
We use several gateways because access to our secret zone requires two-factor user authentication. It is a lot of hassle differentiating among users with or without two-factor. Of course, we could use two farms, but that would mean more management too.
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SeniorSy63fc
Senior System Engineer at a financial services firm with 1,001-5,000 employees
The customization of the web interface could possibly use some improvement. Little things, like being able to place a background image instead of just choosing from a palette of colors, would be nice.
We would like to be able to re-label the OTP (One Time Password) popup so our users can easily recognize that they are to put in their DUO code on that line. Most users see OTP and ask what that is.
We would like the ability to provide a popup message, such as a maintenance notification. That same notification on the Parallels client would be awesome.
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ProjectMf444
Project Manager with 1,001-5,000 employees
A web-based management interface for administration and reporting would be nice, instead of needing to log into a remote server.
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MichaelCoxon
Technical Lead (Windows Desktops) / Senior IT Consultant at a university with 1,001-5,000 employees
It needs Windows scaling on Android/iOS devices. At present, the concept of delivering apps to Android and iOS devices is appealing, but the reality is the screen size on these devices is so small that, unless there is some scaling option, it is not really usable.
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