Presence Technology Competitors and Alternatives

Read reviews of Presence Technology competitors and alternatives
27a780da 1d2d 4dac a72f 873611da79f5 avatar
Real User
Director, Solutions Consulting at a tech services company with 51-200 employees
Mar 16 2017

What is most valuable?

Pretty much the entire suite is valuable. The Knowledge Foundation and Advanced are best in breed with NLP technology. Proactive chat and customer portal are also extremely valuable to any service organization.

How has it helped my organization?

Our managed services group uses it to support our customers enabling us to maintain SLAs and surpass them. Scheduled Analytics reports help us to make sure we are staffed correctly based on trending volume of incidents.

What needs improvement?

The agent browser UI is quickly scaling, so I will be very excited when I can recommend it to everyone. Other areas where I'd love to see enhancements are outreach, feedback and business rules. I have heard there are some changes in the works... more»
Add trevorl
Real User
Salesforce certified system admin at a cloud provider with 51-200 employees
Aug 03 2017

What is most valuable?

Multiple editions available and all cloud based. Have recently began working with the new interface called Lightning and feel that its a great improvement to the "classic" version.

How has it helped my organization?

* The entire organisation is now on the same page, with one source of truth. * Forced people to become compliant in reporting and updates - if its not in Salesforce it did not happen. * No more "versionitis", data, reports all in once central... more»

What needs improvement?

The only time I have ever been upset with Salesforce was when I failed my certification exam. I thought to myself "Why do they make the exam so hard ? Why is the training so expensive ?" Now that I have passed I am grateful that it was a... more»
1d02d524 48e6 40d3 918d 5d5299c732ce avatar
Real User
Oracle CRM, ERP, Cloud and Technology Practice Head at a tech services company with 10,001+ employees
Dec 06 2017

What is most valuable?

Earlier On Premise Solution with features like Open UI, horizontal features: Service, call center, marketing, SFA, loyalty, dealer, robust real-time, batch integration tools, separate industry solutions for banking, finance,... more»

How has it helped my organization?

We implement for the customers and they were benefited by having a better 360-degree customer view, a reduced operation cost, an improved market spending and tracking its effectiveness, quick go-to-market, improved sales, SLA-based servicing... more»

What needs improvement?

Though late entrant in the Cloud area for CRM area, Oracle introduced the next gen Cloud based CRM suite which is more modular, cloud based and tightly integrated with both it's Customer Portal Solutions and Analytics Business Solutions. This... more»
Pratyush singh li?1414335283
Real User
IT Leader at a tech services company with 1,001-5,000 employees
Jun 10 2016

What do you think of Siebel CRM?

Valuable Features Opportunity, Siebel Marketing, Accounts and Service Request. • Improvements to My Organization We moved from an excel sheet to Siebel so it did help us initially in digitizing CRM related business processes and was positioned as single source of truth for CRM. • Room for Improvement User Adoption, User interface, Performance. • Use of Solution I have used Siebel for over 6 years before moving on to Salesforce. • Deployment Issues Lots of issues during deployment starting from installation of software to configuration to customization. • Stability Issues Yes, one of the feature PIM sync resulted in a memory leak after 200 concurrent users. • Scalability Issues Not really apart from the features mentioned above (PIM Sync). • Customer...
Sugarcrm
SugarCRM
Aimee white li?1414329795
Real User
Website and EComm at a retailer with 1,001-5,000 employees
Mar 13 2017

What do you think of SugarCRM?

Very basic UX and UI, but does what it says on the tin. (disclaimer: I was using an old version but a lot of charities and smaller businesses seem to carry older versions for some reason. Probably because, with limited resources in smaller orgs, old software gets carried over) I'm not sure why it needs to look like it was designed 10 years ago, though, but I guess that is a separate point.  The second time I used this (late in 2015) was to keep track of multiple projects and comms spread over 7 months. Putting so many things into SugarCRM became a much-hated-task, mainly because of the horrible UI. It felt like every dashboard was eye-torture.  Saying that, it has a small server footprint and is easy to set up. It means it can run on a relatively low spec server so much...
A7e59afe adcc 4c45 ae95 5b15e0658a61 avatar?1450180443
Consultant
Principal Oracle CX Cloud Consultant at Rapidflow Inc - Supply Chain, Logistics, PLM, Cloud
Mar 17 2017

What is most valuable?

* Analytics & Forecasting * Offline Mobile Capability * Customer Data Management * Social Collaboration * Sales Dashboards * Outlook Integration * Application Composer

How has it helped my organization?

My client needed a solution that would enable their business to grow at the rate they required, mainly around the sales cycle. Their business involves quoting and estimating effort, with regular change to scope and ultimately cost, sometimes... more»

What needs improvement?

The data import process has grown a little since earlier releases. In the past, when data import would fail, it would rarely provide any indication of where the problem exists. In the recent releases (8 and above), this process has improved... more»

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