The customer service and support are quite well. They're reachable, and they provide proper guidance.

We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over in Europe, so we can't get responses on the same day. If we had support in the United States that was a bit more timely, that would be helpful. But, I mean, for the price that we were looking for and how much we use it, we aren't looking to spend as much as we would on a UFT solution. So, Ranorex worked for us for what we needed to do, but now most of our applications are all web-based. And while Ranorex makes web-based applications, we have multiple divisions that all use different toolsets like Selenium and do all the coding in Visual Studio. So, we'll probably be moving on away from that as those legacy applications get phased out, but it works great for us until then.

I didn't have very many issues. The two or three that we did have, we received a reply within twenty-four hours. That was perfect for us. 

One of the best tool support teams that I received from any vendor. At the time, there were only few people supporting this tool, but still I was getting a prompt response within 24 hours. Sometimes, I used to get a response in one to two hours and the support person would call me to help me to fix the issue - 9/10.

I have not needed to contact support because issues are solved by an internal reporting manager. He seeks support for the team if needed. 

The technical support can improve. When I contacted them they took a long time to answer questions.

I rate the support from Ranorex Studio a six out of ten.

I'm not sure who the support team is, and they've never contacted us. We have 15, 20, or more licenses from them, and I've never been contacted to ask how things are going, or how is the assistance? Instead of my chasing them, I believe it should be the other way around. I'm satisfied with what I've received. I am aware that there are some shortcomings, but I have not contacted technical support for assistance.

The solution's technical support team could be responsive.

Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've had a couple of issues with what's called a repository of objects, I've had someone call me a couple of times. For the most part, it's just a quick email and they send me a resolution to it usually fairly quickly. They are pretty responsive.

I’ve always found their support second to none. Responses to my questions were answered promptly and their technical staff are exactly that, extremely technical which is refreshing given the generally basic support previously experienced from other vendors.

Support was able to help us well during the initial setup.

Ranorex support is speedy, reliable and very friendly.

I have not contacted the support from Ranorex Studio because we have not had any issues.

We have been in contact with technical support and they are responsive. It is fair to say that they have resolved our issues quickly.

Ranorex customer service has been prompt the couple of times I have contacted them. There was one instance where I had an issue and contacted them for a solution they were unable to provide it, and I ended up finding a work around on my own. The Ranorex user blog is al helpful platform.

Communication with the Ranorex support was very effective and straightforward in early phase of incorporating Ranorex into our internal infrastructure. Ranorex is providing us with best practice sessions and code reviews. We appreciate their very quick purchasing cycle.

High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.

The support is pretty good, they have been able to work out some bugs with their licensing and they seems to be pretty helpful in general. The forum is the best advantage, because it's a pretty big community of coders share problem/solution there.

Working with customer support is very easy. They have a chat channel which you can talk to. They also have FQA so when you have some easier questions you can use that channel. When you have some specific testing that becomes a little bit more difficult. We are working with this and we are using it together with Siemens sometimes. To get to the right answers, that answer may come off of Siemens or off of Ranorex. It's not always really clear. Everyone will not have that same situation.

We contacted customer service only for license-related queries. It was good.

Ranorex are very polite to their customers.

Their support is always there for you. Even when we were using the trial they gave support while creating some tests by remote sessions etc.

Technical support is very good, I would give them ten out of ten.

7 out of 10

8 out of 10

It's at a high level, as we always get a clear and fast answer. There’s also a lot of activity on the Ranorex forum.

I would rate it positively since their feedback comes a very short time after the requested help, support, or answer via email or their forum.

I would rate it positively since their feedback comes in a very short time after the requested help, support, or answer via email or their forum.

Other then not being able to track down the issue above that was plaguing us for quite some time, the Ranorex customer support has been great. The only complaint would be that at one time, we were having issues with our licensing, and while one of our engineers was talking to them for a while. All of a sudden, they said that they were required only the primary account holder to talk to them, which needlessly required a third party to get involved in what was a very minor issue.

I haven't had to use technical support yet.

It's above average.

In the rare cases where we have had to contact the technical support, the reply via email came relatively quickly.

It's good - 8/10.

Ranorex’s customer service is outstanding.

When something is out, I immediately email their tech support and will usually hear back from them within an hour. The forums are also very helpful.

9/10.

9/10.

Ranorex support team is really supportive and resolve issues as soon as possible.

Excellent – very quick and detailed responses.

Excellent – very quick and detailed responses.

8/10.

Ranorex has provided on-line training for my company, particularly for test automation, so 8/10.

9/10

9/10

I did not get to interact with the customer service.

8/10

8/10

The support for Ranorex is very good and fast. User requests are answered quickly.

It's very good as I have interacted a lot with a number of people (especially Bassem and Bernhard) when faced with the object identification, and they were able to help me.

8/10

I've never had a chance to interact with the service provider.