Sauce Labs Reviews

Sauce Labs is the #5 ranked solution of our top Functional Testing Tools tools. It's rated 4.2 out of 5 stars, and is most commonly compared to BrowserStack - Sauce Labs vs BrowserStack

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Real User
Senior Software Development Engineer in Test at Autodesk, Inc.
Aug 04 2020

What is most valuable?

Live device testing. As we all know, It's really hard and challenging to find/purchase many real devices to test because it will be costly and not all the team can be able… more »

How has it helped my organization?

Sauce Labs has been helping us a lot in reducing the number of manual testing. By moving most of our test to the cloud and not running on the EC2 instance, we not only… more »

What needs improvement?

As a web product QA team, we sometimes need to spot check some new child site on multiple browsers and OS(es). It was a little time consuming for us since we need to click… more »

What's my experience with pricing, setup cost, and licensing?

We have a team that manages all the licenses, and they share the pool with the rest of us. However, we haven't had any problem of running out of concurrent… more »

Which solution did I use previously and why did I switch?

We did use another third party vendor for cloud testing. However, their price increased a lot, and their support was a little slower than Sauce Labs. That's why we… more »

What other advice do I have?

If you are looking for a cloud devices testing provider, look no further. They will beat their competitors on price, support, and a lot more.

Which other solutions did I evaluate?

There are only two big companies in this field and since we were moving away from the other one, we obviously did not consider any other options.
Real User
Senior QA Automation Engineer at Bleacher Report
Aug 02 2020

What is most valuable?

I have found the live test section with Sauce Labs to be extremely valuable. When you can't quite figure out why a test is failing, you can go to the live test results section within their tool and launch your test (specifying a given… more »

How has it helped my organization?

I use it to maintain my own VM (Virtual Machine) farm of 25 VMs. The admin time I had to spend on maintenance and upkeep was a few hours per week, coupled with the fact that the up-time on the VMs was probably somewhere around 75% due to… more »

What needs improvement?

Overall, I think Sauce Labs provides us with a valuable tool and resource. As far as what could be improved, I would say the overall test execution time. Some of the calls take a bit longer than I expect, for example in web browser tests… more »

What's my experience with pricing, setup cost, and licensing?

The cost is worth it. Start with a VM farm that you think suits your needs, and then add/subtract VM's if necessary.

Which solution did I use previously and why did I switch?

Manually maintained my own VM farm. We switched to Sauce Labs as the cost/time to maintain my own VM farm was too high.
Learn what your peers think about Sauce Labs. Get advice and tips from experienced pros sharing their opinions. Updated: August 2020.
442,517 professionals have used our research since 2012.
Real User
Lead Quality Analyst at Derivco
Jul 26 2020

What is most valuable?

The most valuable feature is as I mentioned would be the benefit of having mobile devices on hand even if it's virtually so in abundance for our testers In my company. Another positive is having an up… more »

How has it helped my organization?

Sauce Labs has been a saving grace for our company. More so in recent years if I'm going by my own personal experience. When you consider the positive plus points relative to having multiple devices… more »

What needs improvement?

If I had to speak of an area that could be improved it would probably have to be the speed of interaction with the devices. There is at times a considerable amount of lag while using some of the… more »

Which solution did I use previously and why did I switch?

I have not personally used another solution prior to Sauce Labs.

What other advice do I have?

It's certainly worth a try if anything . I can confirm it has definitely been a help to myself and the company I work for and it probably will do the same for others.

Which other solutions did I evaluate?

I'm unaware if my company has done so but I imagine they did and still chose Sauce Labs as the best option.
Ryan Craven
Real User
Quality Assurance Engineer at Optum
Aug 02 2020

What is most valuable?

One major feature that I like about Sauce Labs is the recording feature. I love the option to watch a video playback and command and view log when I'm trying to figure out why my test was passing… more »

How has it helped my organization?

The insights section provides a great overall state of the automation suite and can identify trends relatively quickly. If we see a dip in our passing rate over time, we can look at what changed when… more »

What needs improvement?

From a company use standpoint - I have no complaints. The one issue I have is the 14-day trial that a new user gets for free. I understand the concept of the trial period; however, I think this could… more »

What's my experience with pricing, setup cost, and licensing?

Be sure to plan out your solution before starting the free trial; 14-days goes by rather quickly.

Which solution did I use previously and why did I switch?

A previous solution I had used was running a VM from a NAS server to run our automation scripts.

What other advice do I have?

Sauce Labs was already integrated into our framework and SDLC process when I started with the company. After using it for a year now, I would highly recommend this to anyone.
Vendor
Senior Software Test Automation Engineer at a tech vendor with 10,001+ employees
Jul 28 2020

What is most valuable?

1. Easy scaling to multiple web platforms -> SauceLabs was the cheapest option for us 2. Support of tunneling traffic from the cloud to the enterprise network -> that is just essential for our testing 3. Video recording of tests execution process -> shortened root cause analysis time for use by 30% 4. User groups management and cloud resources consumption control -> now each group of users under… more »

How has it helped my organization?

1. Achieved better cross platform test coverage for both Browser and Mobile testing 2. Frontend and Backend testing are now more connected 3. With Sauce Analytics we now use resources in more optimal way and too extensive cloud resources usage is no longer a concern 4. We no longer need to support a huge farm of mobile devices - SauceLabs Real Device Cloud works pretty well for us. 5. In some… more »

What needs improvement?

1. They still have very slow support and ask many excessive questions before starting to fix the issue. When we submit tickets in their reporting system, we expect them to start tracking down the problem as soon as possible. Instead, it looks like they ask standard questions just to delay work to a few days. E.g. 1st day: "Could you confirm you use the latest version" - "Yes, we do" 2nd day: "Ok… more »
Real User
QA Analyst II at Regal Entertainment Group
Aug 06 2020

What is most valuable?

The feature that I have found most valuable is their device bank. With this, I am able to test more niche phones that is not a flagship and have the ability to support the end-user. This has been… more »

How has it helped my organization?

Sauce Labs has improved the organization with the ability to test more internet browser configuration, more mobile testing devices that are not a flagship phone, and more operating systems. With the… more »

What needs improvement?

A service that could be improved is some of their Wiki documents are either outdated or point to broken URLs; however when contacting the customer service they are able to respond in a quick manner… more »

What's my experience with pricing, setup cost, and licensing?

I think a longer trial period would be beneficial. Instead of 14 days look at 28 days due to in part the company that is on the trial period could be busy or possibly busy during the trial period.

Which solution did I use previously and why did I switch?

No we were not using a different solution.

Which other solutions did I evaluate?

We looked at other options but found that Sauce Labs was the best option to support both Web and Mobile.
Real User
Lead QA Engineer at a healthcare company with 201-500 employees
Jul 28 2020

What is most valuable?

As stated earlier we use Sauce Labs for a combination of automated testing and manual testing. Therefore the most useful features are the ability to run the functional automated tests via Sauce Labs tunnels which allows access to applications in our internal network. The second most useful feature… more »

How has it helped my organization?

Sauce Labs has improved the testing side of our organization in the following ways: Sauce Labs runs a huge number of browser and operating system combinations it allows our teams to worry more about testing our applications than maintaining a combination of browser and os. Either through the… more »

What needs improvement?

We have used Sauce Labs extensively for the last 5 years across automated and manual testing and have found some problems during this time. Firstly as we use Sauce Labs to connect the tunnel to connect to apps in our internal network we have found that during automated testing this can be very slow… more »

What's my experience with pricing, setup cost, and licensing?

The pricing is clear on the site - I would say it is more expensive than some alternatives.
Real User
Senior QA Engineer at Indeed.com
Jul 29 2020

What is most valuable?

1. For automation, it is really helpful as it provides logs and videos of test cases executed 2. Parallel test execution helped us a lot to reduce test time 3. No maintenance of real devices 4. Sauce lab analytics: It helped us to get detailed knowledge on test cases execution and logs 5. Sauce… more »

How has it helped my organization?

* It increases cross-browser testing and reduces cost in purchasing and managing devices * Helped team to run test cases locally on OS and browsers * Reduce device cost and handling, We lost many devices earlier * Ran test cases through Jenkins and capture results in a cool format * Easy to debug… more »

What needs improvement?

Improve easy way to automation testing and generate script automatically while running manual test cases on Sauce. 1. When running manual test cases, provide us a way to record and playback the same steps 2. Provide JIRA integration plugin so that we can easily log issues. 3. Provide easy way to… more »

What's my experience with pricing, setup cost, and licensing?

It is really cheap and fast.
See 3 More Sauce Labs Reviews

What is Sauce Labs?

Sauce Labs provides the world's largest secure and highly scalable automation cloud for testing desktop, mobile web, native, and hybrid applications. Sauce Labs helps companies accelerate software development cycles, improve application quality, and deploy with confidence across 450+ browser/OS/device/platform combinations.

Sauce Labs customers

Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.

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